Sales Ops & AI Automation Specialist (Remote)

Symetri; United States; À distance; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Flexible time off

Health insurance

401(k) with company match

Résumé du poste

Symetri, a fully remote company, is seeking a Sales Operations Specialist with strong Salesforce, CRM, and data analytics skills to optimize sales technology, data quality, and AI-enabled processes.

The role collaborates with Sales, Revenue Operations, Client Success, and Professional Services to ensure scalable systems, accurate data, and streamlined workflows across platforms like Salesforce, Outreach, and Orum.

Qualifications

• 2-5 years of experience in Sales Operations, Revenue Operations, Business Operations, or related field.
• Experience administering Salesforce or a comparable CRM platform.
• Experience supporting sales engagement tools such as Outreach, Orum, or similar platforms.
• Strong analytical skills with experience creating reports, dashboards, and business insights.

Responsabilités

• Administer and support Salesforce, Outreach, Orum, and other sales technology platforms.
• Manage user access, permissions, configurations, integrations, and ongoing system maintenance.
• Provide technology support, troubleshooting, training, and user enablement.
• Monitor platform adoption and recommend improvements to increase effectiveness. Partner with stakeholders to evaluate, implement, and optimize sales technology solutions.
• Manage lead routing, assignment, prioritization, and lifecycle processes.
• Monitor and improve CRM data quality, integrity, and completeness.
• Identify and resolve duplicate records and data issues.
• Establish CRM governance standards and best practices.
• Support accurate reporting, pipeline visibility, and business intelligence through clean data management.
• Support and improve core sales workflows across Salesforce and integrated systems.
• Administer sales incentive programs, SPIFF tracking, and related operational processes.
• Analyze business processes, identify inefficiencies, and implement improvements.
• Support system enhancements, testing, documentation, and rollout activities.
• Collaborate with sales leadership to drive process adoption and operational excellence.
• Build, administer, and optimize AI agents that support sales and revenue-generating teams.
• Develop AI-powered workflows that reduce manual effort and improve decision-making.
• Leverage AI to improve CRM data quality, automation, and operational efficiency.
• Create training, documentation, and governance processes to support AI adoption.
• Document systems, workflows, business processes, and business rules.
• Develop training materials, SOPs, and enablement resources.
• Maintain centralized documentation and institutional knowledge.
• Support implementation, training, adoption measurement, and governance initiatives.

Connaissances

Sales operations

CRM management

Data analytics

Process improvement

Communication

Excel

Formation

Salesforce Administrator certification

Outils

Salesforce

Outreach

Orum

Power BI

Microsoft Copilot

Description du poste

Symetri, a fully remote company, is seeking a Sales Operations Specialist with strong Salesforce, CRM, and data analytics skills to optimize sales technology, data quality, and AI-enabled processes.

The role collaborates with Sales, Revenue Operations, Client Success, and Professional Services to ensure scalable systems, accurate data, and streamlined workflows across platforms like Salesforce, Outreach, and Orum.