Sales & Operations Trainee: Fast-Track Growth & Training

DriveTime; Laurel (MD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Life insurance

Disability coverage

Tuition reimbursement

Wellness program

Paid time off

Job summary

DriveTime in Laurel, MD is hiring for a Customer Experience & Sales Support role. Greet customers, present vehicle features, assist with financing basics, and nurture relationships through calls, texts, and emails to drive ownership.

Join a team that collaborates across departments, maintains showroom presentation, and supports daily operations. We offer strong benefits, growth opportunities, and a culture focused on teamwork and customer care.

Qualifications

• High School Diploma or GED required; Associates or bachelor’s degree preferred or equivalent experience.
• 1–3 years of related work experience in hospitality, sales and/or retail in fast-paced, customer-facing environments.
• Must pass drug test and background check.
• Valid driver’s license and acceptable driving record in the previous 3 years.

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey.

Skills

Customer service

Sales experience

Teamwork

Communication skills

Education

High School Diploma or GED

Associate's or Bachelor’s degree

Job description

DriveTime in Laurel, MD is hiring for a Customer Experience & Sales Support role. Greet customers, present vehicle features, assist with financing basics, and nurture relationships through calls, texts, and emails to drive ownership.

Join a team that collaborates across departments, maintains showroom presentation, and supports daily operations. We offer strong benefits, growth opportunities, and a culture focused on teamwork and customer care.