Sales & Operations Trainee: Fast-Track Growth

DriveTime; Reno (NV); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K)

Company paid life insurance

Short and long-term disability

Tuition Reimbursement

Paid Time Off

Job summary

DriveTime Family of Brands is seeking a Customer Experience & Sales Support Associate to greet customers, present vehicle features, explain pricing and financing basics, and help create a positive dealership experience.

In a fast-paced environment you will follow up on internet leads and inquiries, schedule appointments, support the sales team, and assist across departments while keeping showroom presentation organized and operations smooth.

Qualifications

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 1–3 years related work experience. Minimum of 1 year of experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Ability to progress through a multi-phase, learning certification of Level 1 and 2 assuming increasing responsibility for sales and operations.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey.
• Work closely with the sales and management teams to support and achieve dealership goals.
• Be cross-trained in multiple dealership functions to provide operational flexibility while completing assigned tasks.
• Contribute to a positive, energetic, and team-oriented workplace culture.
• Adapt quickly to changing priorities and business needs.

Skills

Customer-facing environment

Positive attitude

1–3 years related work experience

Education

High School Diploma or GED

Associates or bachelors preferred OR equivalent experience

Job description

DriveTime Family of Brands is seeking a Customer Experience & Sales Support Associate to greet customers, present vehicle features, explain pricing and financing basics, and help create a positive dealership experience.

In a fast-paced environment you will follow up on internet leads and inquiries, schedule appointments, support the sales team, and assist across departments while keeping showroom presentation organized and operations smooth.