Sales Operations Support

Ignyte Assurance Platform™; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Direct exposure to leadership

Fast-paced and entrepreneurial environment

Job summary

A cybersecurity solutions company is seeking a Sales Operations Support Specialist to streamline sales activities and enhance workflow efficiency. This entry-level role focuses on supporting daily operations without sales quotas, ensuring timely responses to inquiries, and maintaining data integrity in CRM systems. Ideal candidates will have a background in sales support and cybersecurity, along with strong relationship-building and communication skills. Join us to make a meaningful impact in a dynamic work environment.

Qualifications

• High personal integrity and professionalism.
• Experience in a cybersecurity or regulated environment.
• 3–5 years of B2B sales experience preferred.

Responsibilities

• Support day-to-day sales activities and ensure sales process runs smoothly.
• Maintain accurate contacts and deal information in HubSpot.
• Proactively track active deals and internal dependencies.

Skills

Google Workspace

B2B sales experience

Relationship-building skills

Cross-functional communication skills

Note-taking and documentation skills

Job description

Compensation Type: Salary (Non Commission Role)

About Us

We are a fast-growing small business specializing in cybersecurity, compliance automation, and SaaS solutions. Our clients are primarily organizations within the Defense Industrial Base and other regulated industries. We support companies navigating complex cybersecurity and compliance requirements through a combination of software and advisory services.

Position Overview

The Sales Operations Support Specialist is responsible for supporting day-to-day sales activities and ensuring the sales process runs smoothly from initial inbound inquiry through handoff to Service Delivery. This role is not a quota-carrying or closing role. Instead, it focuses on operational excellence, communication, follow-through, and enablement.

The ideal candidate is highly organized, process-driven, and comfortable working behind the scenes to keep deals moving forward. You will partner closely with sales leadership, delivery teams, and marketing to maintain pipeline hygiene, improve workflows, and ensure a consistent, professional experience for both prospects and internal stakeholders.

Key Responsibilities

• Own inbound leads from initial response through qualification and routing.
• Prioritize and schedule follow-ups based on defined SLAs.
• Ensure timely responses to all inbound inquiries.
• Book meetings directly on customer and internal team calendars.
• Prepare for and attend sales calls.
• Send post-call follow-up emails, including recaps, messaging reinforcement, and next steps.
• Maintain deal hygiene to ensure no opportunities stall or fall through the cracks.
• Coordinate with Service Delivery teams on upcoming deals for capacity planning and resourcing awareness.

CRM & HubSpot Ownership

• Maintain accurate and up-to-date contacts, companies, deals, and pipelines in HubSpot.
• Ensure data integrity and consistent use of required fields.
• Build and maintain basic reports and dashboards for pipeline visibility.
• Enforce consistent execution of the defined sales process.
• Develop and maintain reusable sales messaging and playbooks for core offerings.
• Translate real sales conversations and objections into actionable insights for marketing.
• Partner with marketing on messaging, positioning, and campaign feedback loops.

Process & Enablement

• Improve and document inbound and sales support workflows.
• Standardize email templates, follow-up sequences, and internal handoff procedures.
• Document sales operations processes for repeatability and scalability.

Proactive Deal & Project Support

• Proactively track active deals and internal dependencies.
• Support internal sales initiatives and operational improvement projects as assigned.

Qualifications Required

• High personal integrity and professionalism.
• Proficiency with Google Workspace.
• Experience working in a cybersecurity, compliance, or regulated environment.
• 3–5 years of B2B sales experience, with a strong preference for sales support or sales operations work rather than quota-carrying roles.
• Strong relationship-building skills, both internally and externally.
• Meticulous note-taking and documentation skills from customer meetings.
• Strong cross-functional communication skills.
• Demonstrated ability to develop and improve sales processes and procedures.
• Confidence in customer-facing interactions and professional communications.

Nice to Haves

• Experience supporting sales efforts in government, defense, or highly regulated industries.
• Familiarity with channel sales, partner account mapping, or co-selling models.
• Experience supporting sales organizations transitioning from early-stage to growth.

What We Offer

• Direct exposure to leadership and the opportunity to shape how sales operations scale.
• An entrepreneurial, fast-paced environment with meaningful ownership and impact.

Seniority Level

• Entry level

Employment Type

• Full-time

Industries

• Software Development