Sales Operations Specialist: Mastering Orders & Team Collaboration

Astrophysics Inc.; California (MO); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401K with employer match

Paid holidays and PTO

Job summary

Astrophysics Inc. in City of Industry, CA, is seeking a Sales Operations Coordinator to provide daily admin and operational support to the sales team.

You will manage orders from receipt to shipment, coordinate with Engineering, Planning, Purchasing, Production and Logistics, and keep stakeholders updated on status and timelines. Ideal candidates have a Bachelor's degree in business, 1–2 years in sales support, and proficiency with ERP/CRM and Microsoft Office; bilingual English/Spanish is a

Qualifications

• Bachelor’s degree in business administration or related field.
• 1–2 years of sales support or customer service experience.
• Experience with ERP or CRM platforms preferred.
• Proficiency with Microsoft Office.
• Strong attention to detail and ability to manage multiple priorities.
• Bilingual English/Spanish preferred.

Responsibilities

• Process customer orders from receipt of purchase order through shipment by reviewing documentation, entering sales orders, maintaining order records, and ensuring all required information is available for order fulfillment.
• Review purchase orders against approved quotations to verify pricing, payment terms, quantities, product configurations, accessories, delivery requirements, and other customer-specific details; resolve discrepancies before processing the order.
• Prepare and maintain accurate order documentation, including quotations, purchase orders, order acknowledgments, accessory information, customer correspondence, and other records associated with each order.
• Coordinate order requirements with Engineering, Planning, Purchasing, Production, Logistics, and other internal teams to address questions, confirm requirements, establish timelines, and keep orders progressing toward completion.
• Provide sales representatives, customers, agents, and internal departments with timely updates on order status, changes, expected completion dates, shipment information, and issues requiring attention.
• Prepare order, backlog, and sales activity information for internal meetings and reporting, ensuring data is current and accurately reflects the status and priorities of active business.
• Monitor shared sales communications, tender websites, opportunity databases, and other designated sources for new inquiries or potential opportunities; record and route information to the appropriate sales representative.
• Support customer-facing sales activities by coordinating the logistical details of customer visits, product demonstrations, dealer meetings, and sales events, including schedules, transportation, lodging, meals, facility tours, and meeting arrangements.
• Track outstanding sales and customer requests through resolution, maintaining clear records of follow-up and communicating with the appropriate internal personnel to address issues, obtain missing information, or elevate matters when necessary.

Skills

Attention to detail

Organization

Verbal and written communication

Bilingual English/Spanish

Education

Bachelor's degree in business administration or related field

Tools

ERP systems

CRM systems

Microsoft Office

Job description

Astrophysics Inc. in City of Industry, CA, is seeking a Sales Operations Coordinator to provide daily admin and operational support to the sales team.

You will manage orders from receipt to shipment, coordinate with Engineering, Planning, Purchasing, Production and Logistics, and keep stakeholders updated on status and timelines. Ideal candidates have a Bachelor's degree in business, 1–2 years in sales support, and proficiency with ERP/CRM and Microsoft Office; bilingual English/Spanish is a