Sales & Operations Specialist in Training

DriveTime; Modesto (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K)

Life insurance

Disability coverage

Tuition reimbursement

Wellness program

Paid time off

Job summary

DriveTime Family of Brands is seeking an entry-level Customer Experience Associate in California to join our dealership team. You will greet customers, present vehicle features, explain financing basics, and assist during the purchasing process to create a smooth, friendly experience.

You’ll follow up with internet leads and showroom guests, schedule appointments, coordinate test drives, and support daily dealership operations.

Qualifications

• High School Diploma or GED required; Associates or bachelor’s degree preferred OR equivalent experience.
• 1–3 years related work experience in hospitality, sales and/or retail with a fast-paced, customer‑facing environment.
• Ability to pass a drug test and a background check.
• Must be at least 18 years of age.
• Valid driver’s license and acceptable driving record for the previous 3 years.

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow‑up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.

Skills

Customer service

Positive attitude

Communication

Teamwork

Education

High School Diploma or GED

Associates or Bachelor’s degree preferred

Job description

DriveTime Family of Brands is seeking an entry-level Customer Experience Associate in California to join our dealership team. You will greet customers, present vehicle features, explain financing basics, and assist during the purchasing process to create a smooth, friendly experience.

You’ll follow up with internet leads and showroom guests, schedule appointments, coordinate test drives, and support daily dealership operations.