Sales & Operations Trainee — Fast-Track Growth

DriveTime; Peoria (IL); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(K) plan

Company-paid life insurance

Short and long-term disability

Tuition reimbursement

Wellness program

Paid time off

Job summary

DriveTime Family of Brands is seeking an Customer Experience & Sales Support professional at our dealership. You will greet customers, assist during purchasing, and nurture relationships with leads and showroom guests, coordinating communications and appointments to ensure a positive journey.

Role involves supporting test drives, processing paperwork, and collaborating across departments to maintain showroom and operational flow while leveraging internal systems for a seamless customer

Qualifications

• High school diploma or GED required; higher education preferred, or equivalent experience.
• 1–3 years of related work in hospitality, sales or retail with a customer-facing environment.
• Willingness to learn and progress through multi-phase learning certification (Level 1 and 2).
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey.

Skills

Customer service

Sales support

Communication

Education

High School Diploma or GED

Associates or Bachelor's preferred

Tools

CRM systems

Job description

DriveTime Family of Brands is seeking an Customer Experience & Sales Support professional at our dealership. You will greet customers, assist during purchasing, and nurture relationships with leads and showroom guests, coordinating communications and appointments to ensure a positive journey.

Role involves supporting test drives, processing paperwork, and collaborating across departments to maintain showroom and operational flow while leveraging internal systems for a seamless customer