Sales & Operations Specialist II - Guest Engagement & Leads

Living Spaces; California, United States, Northern America, Americas; Hybrid; USD 27,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Vacation

Paid Sick Leave

Flexible Spending Account

Employee Assistance Program

Holiday pay

Life Insurance

Job summary

Living Spaces is seeking a Sales Specialist 2 (Operations) to blend store sales expertise with operations responsibilities. You will drive guest engagement, process payments, and support the cash office while maintaining KPIs and guest satisfaction.

You’ll review daily results, assist leadership with escalations, and act as brand ambassador for Commercial & Trade programs, delivering consistent service in a fast-paced retail environment.

Qualifications

• High School Diploma or GED is required.
• Minimum 2 years of retail experience in a direct customer interactive environment preferred.
• High volume experience is preferred.
• Experience in Microsoft Office programs.

Responsibilities

• Demonstrate proficiency in Living Spaces Guest Engagement Model and meet Sales Per Hour thresholds.
• Review daily sales results and complete monthly proficiency plans using end-of-month reporting tools.
• Maintain guest satisfaction scores at store goals; perform guest email follow-ups and resolve CRM tickets promptly.
• Assist store leadership in resolving guest escalations, returns, exchanges, and discounts per SOP.
• Process all payment transactions accurately (cash, financing, credit cards); perform Cash Office duties per policy.
• Act as a brand ambassador for Commercial & Trade programs, driving outreach and relationship-building with business clients.

Skills

Retail sales

Customer service

Cash handling

CRM systems

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Living Spaces is seeking a Sales Specialist 2 (Operations) to blend store sales expertise with operations responsibilities. You will drive guest engagement, process payments, and support the cash office while maintaining KPIs and guest satisfaction.

You’ll review daily results, assist leadership with escalations, and act as brand ambassador for Commercial & Trade programs, delivering consistent service in a fast-paced retail environment.