Guest Experience & Sales Ops Specialist

Living Spaces; La Mirada (CA); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Vacation

Paid Sick Leave

Life insurance

Job summary

Living Spaces is seeking a Sales Specialist 2 (Operations) in California to blend guest engagement with operational excellence. You will drive sales per hour and manage core cash office tasks while supporting customer service and trade programs.

The role emphasizes brand representation, SOP adherence, and collaboration with leadership to resolve escalations and perform standard work across sales and operations.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of retail experience in a direct customer environment.
• High-volume retail experience preferred.
• Experience with Microsoft Office programs.

Responsibilities

• Demonstrate proficiency in the Living Spaces Guest Engagement Model and meet sales/hour targets.
• Review daily sales results and complete monthly proficiency plans.
• Maintain guest satisfaction scores at or above store goals and follow up on CRM tickets.
• Assist store leadership with guest escalations, returns, exchanges and discounts per SOP.
• Process all payment transactions accurately and manage cash office standard work.
• Drive outreach and relationship-building for Commercial & Trade programs.
• Perform Sales Specialist-1 and 2 standard work for sales and operations, planning and events.

Skills

Retail experience

Customer service

Microsoft Office

CRM ticket handling

Education

High School Diploma or GED

Tools

Microsoft Office

CRM systems

Job description

Living Spaces is seeking a Sales Specialist 2 (Operations) in California to blend guest engagement with operational excellence. You will drive sales per hour and manage core cash office tasks while supporting customer service and trade programs.

The role emphasizes brand representation, SOP adherence, and collaboration with leadership to resolve escalations and perform standard work across sales and operations.