Sales Operations Specialist (Bilingual English/Chinese)

NGC Transmission Equipment (America), Inc.; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

NGC Transmission Equipment (America), Inc. is seeking a results-driven Operations Specialist to support the Fort Worth Service Center. You will collaborate with field sales, manage end-to-end gearbox service orders, and ensure accurate backlog and inventory reporting to drive service excellence.

Key duties include data extraction from ERP and CRM systems, cross-functional coordination, and proactive customer communication. A bachelor's degree and 2–4 years in sales ops or operations is preferred.

Qualifications

• 2–4 years of experience in sales operations, customer service, or operations management preferred.
• Bachelor’s degree in business, operations management, supply chain, or related fields.
• Experience with project management practices and resources.
• Customer-focused attitude and excellent written and spoken communication.
• Excellent collaboration with cross-functional teams.
• Data analysis skills to support data-driven decisions.
• Proficiency with Adobe, Microsoft Office, ERP, Salesforce and other internal tools.
• Mandarin Chinese proficiency required for HQ communication.

Responsibilities

• Collaborate with field sales to manage booked service opportunities for the Fort Worth Service Center.
• Manage end-to-end lifecycle of gearbox service orders, including induction, scope, repair, and delivery.
• Track backlog, WIP, finished goods, and storage; prepare monthly performance reports.
• Use ERP to extract, organize, and normalize data; analyze trends in sales, inventory, and service performance.
• Maintain CRM and internal tracking tools; ensure serial number control and visibility throughout lifecycle.
• Schedule awarded projects and provide status updates; monitor backlog weekly.
• Develop and maintain internal documentation, including Order Release Sheets (ORS).
• Lead completion of work packages, gather tech docs and shipping records; coordinate invoicing with finance.
• Communicate with customers to ensure satisfaction and implement corrective actions.

Skills

Customer-focused

Excellent communication

Cross-functional collaboration

Data analysis

Mandarin Chinese

Education

Bachelor’s degree in business / operations / supply chain

Tools

Adobe

Microsoft Office

ERP

Salesforce

Job description

Work Location: Fort Worth, Texas

Job Type: Full-time

KEY RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Collaborate with field sales to actively manage booked service opportunities for the Fort Worth Service Center, ensuring alignment with customer expectations and internal execution capabilities.
• Manage the end-to-end lifecycle of gearbox service orders, including component induction, scope assessment, repair execution, and final delivery.
• Track and analyze backlog, work-in-progress, finished goods, and storage inventory on a weekly basis; prepare monthly analytical reports on operational and financial performance.
• Utilize ERP systems to extract, organize, and normalize operational data; analyze trends in sales, inventory, and service performance.
• Maintain and optimize CRM and internal tracking tools to ensure accurate serial number control and full visibility throughout the service lifecycle.
• Ensure proper scheduling of awarded projects and provide regular status updates to the sales team; monitor and report backlog status on a weekly basis.
• Develop and maintain internal documentation systems (electronic and hard copy), including Order Release Sheets (ORS), to support production execution and traceability.
• Lead completion of work packages, including collection of technical documentation and shipping records; coordinate with finance to initiate invoicing.
• Communicate proactively with customers to ensure satisfaction and address issues; implement corrective actions as needed.

MINIMUM QUALIFICATIONS:

• 2-4 years of experience in sales operations and support, customer service and success, or operations management is preferred.
• Bachelor’s degree in business, operation management, supply chain, or related fields.
• Experience working with project management practices and resources.
• Must have a customer-focused attitude and excellent communication skills (oral and written).
• Excellent at collaborating with cross-functional teams.
• Good to have data analysis skills to make data-driven business modeling and decisions
• Knowledge and proficiency with Adobe®, Microsoft® Office, ERP, Salesforce, and other internal programs and tools.
• Fluent in Mandarin Chinese is required for communication with HQ teams.

WORK CONDITIONS AND PHYSICAL ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Must have the ability to sit for extended periods of time; exhibit manual dexterity to dial a telephone, to enter data into a computer; to see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels and on the telephone; speak in audible tones so that others may understand clearly in person and on the telephone; ability to understand and follow oral and written instructions; physical agility to lift up to 25 pounds.

The above statements describe the general nature and level of work being performed. This job description does not serve as a contract nor does it limit the employer’s ability to establish or change the content, nature, or essential functions of this job. Employees holding this position will be required to perform any other job-related duties as requested by management. Under the Americans with Disabilities Act (ADA) of 1990, reasonable accommodations will be considered for qualified individuals with a disability