Chinese Bilingual Software Field Service Engineer

Staffmark Group; Dallas (TX); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Holidays

401K

Vacation

Tuition Assistance

Bonus

Job summary

Staffmark Group in Dallas, TX is seeking a Chinese bilingual Software Field Service Engineer. The role combines remote support with on-site customer visits to provide technical assistance, software implementation, and user training for proprietary software solutions.

You will install, configure, and maintain applications at customer sites, troubleshoot Windows and networking issues, and deliver hands-on training. Fluent Mandarin and English are required, with travel up to 50%.

Qualifications

• Mandarin and English fluency with effective communication
• Experience in software support and IT troubleshooting
• Hands-on Windows environment support (Win10/11, Server)
• Networking fundamentals (TCP/IP, DNS) and basic infra troubleshooting
• Customer-facing software support experience
• Bachelor's degree in CS/IT or 5+ years related experience
• Ability to lift up to 50 lbs
• Valid driver's license and reliable transportation
• Willingness to travel up to 50%

Responsibilities

• Provide technical support for proprietary software via phone, email, and remote troubleshooting.
• Install, configure, and maintain software applications at customer locations.
• Identify and resolve issues involving Windows OS, hardware, networks, and performance.
• Support network setup, connectivity, and IT environment integration.
• Assist with Windows server and database configuration/maintenance.
• Conduct software training sessions and guide customers on usage.
• Coordinate software deployment, upgrades, and infrastructure improvements.
• Maintain records of issues, resolutions, and procedures.
• Manage multiple requests, prioritize tasks, and ensure timely follow-up.
• Build positive relationships and deliver professional technical service.

Skills

Mandarin

English

Software troubleshooting

IT support

Windows support

Networking basics

Customer-facing support

Education

Bachelor's degree or 5+ years experience

Job description

Job Title: Chinese Bilingual Software Field Service Engineer

Location: Dallas, TX (Home-based when not in the field)

Hours: 8:00am - 5:00pm Mon-Fri

FLSA: Non-Exempt Salary, Full-Time, Direct Hire

A leading provider of manufacturing automation equipment is seeking a customer-focused Software Support Engineer to provide technical assistance, software implementation, and user training for specialized software solutions. This role involves remote support and on-site customer visits, requiring strong problem-solving skills, a solid understanding of IT systems, and effective communication with customers.

Responsibilities

• Provide technical support for proprietary software through phone, email, and remote troubleshooting.
• Install, configure, and maintain software applications and related systems at customer locations.
• Identify and resolve technical issues involving Windows operating systems, hardware, networks, and software performance.
• Support network setup, system connectivity, and integration with customer IT environments.
• Assist with the configuration and maintenance of Windows servers and database systems.
• Conduct software training sessions and guide customers on system functionality and best practices.
• Coordinate technical projects involving software deployment, system upgrades, and infrastructure improvements.
• Maintain accurate records of technical issues, resolutions, and support procedures.
• Manage multiple customer requests, prioritize tasks, and ensure timely follow-up.
• Build positive customer relationships and provide professional, reliable technical service.

Qualifications

• Proficiency in Mandarin and English, with the ability to communicate effectively in both languages.
• Experience in software support, technical troubleshooting, IT support, or a related technical field.
• Hands‑on experience supporting Windows environments, including Windows 10/11 and Windows Server.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, and basic infrastructure troubleshooting.
• Experience in a technical support or customer-facing support role.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or at least five years of relevant work experience.
• Ability to lift and move up to 50 lbs.
• Valid driver's license and reliable transportation.
• Ability to travel up to 50%, occasionally on short notice.

Benefits

• Health Insurance (Medical, Dental Vision)
• Holidays
• 401K
• Vacation
• Tuition Assistance
• Bonus

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.