Chinese Bilingual Software Field Service Engineer

Staffmark; Dallas (TX); Híbrido; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance (Medical, Dental, Vis

401K

Holidays

Vacation

Tuition Assistance

Bonus

Descripción de la vacante

Staffmark is seeking a Chinese bilingual Software Field Service Engineer in Dallas, TX. The role is home-based when not in the field, with on-site customer visits and remote support as needed. You will install, configure, and train users on proprietary software solutions.

The ideal candidate communicates in Mandarin and English, supports Windows environments, and has networking know-how. Expect travel up to 50% and a valid driver's license for customer sites; hours are 8:00am–5:00pm, Mon–Fri.

Formación

• Bilingual Mandarin and English communication skills.
• Experience in software support and IT troubleshooting.
• Hands-on with Windows 10/11, Windows Server, and basic networking.
• Customer-facing technical support and field service experience.
• Willingness to travel up to 50% and lift up to 50 lbs.

Responsabilidades

• Provide technical support for proprietary software via phone, email, and remote tools.
• Install, configure, and maintain software at customer sites.
• Resolve issues in Windows environments, networks, and software performance.
• Assist with network setup and system integration with customer IT.
• Train users and guide on system functionality and best practices.
• Coordinate software deployments, upgrades, and infrastructure improvements.
• Maintain records of issues and resolutions, and manage multiple requests.

Conocimientos

Bilingual Mandarin/English

Software support

IT troubleshooting

Windows OS & Server

Networking basics

Educación

Bachelor’s degree or 5+ years experience

Descripción del empleo

Job Title: Chinese Bilingual Software Field Service Engineer

Location: Dallas, TX (Home-based when not in the field)

Hours: 8:00am – 5:00pm Mon-Fri

FLSA: Non-Exempt Salary, Full-Time, Direct Hire

A leading provider of manufacturing automation equipment is seeking a customer-focused Software Support Engineer to provide technical assistance, software implementation, and user training for specialized software solutions. This role involves remote support and on-site customer visits, requiring strong problem-solving skills, a solid understanding of IT systems, and effective communication with customers.

Responsibilities:

• Provide technical support for proprietary software through phone, email, and remote troubleshooting.
• Install, configure, and maintain software applications and related systems at customer locations.
• Identify and resolve technical issues involving Windows operating systems, hardware, networks, and software performance.
• Support network setup, system connectivity, and integration with customer IT environments.
• Assist with the configuration and maintenance of Windows servers and database systems.
• Conduct software training sessions and guide customers on system functionality and best practices.
• Coordinate technical projects involving software deployment, system upgrades, and infrastructure improvements.
• Maintain accurate records of technical issues, resolutions, and support procedures.
• Manage multiple customer requests, prioritize tasks, and ensure timely follow-up.
• Build positive customer relationships and provide professional, reliable technical service.

Qualifications:

• Proficiency in Mandarin and English, with the ability to communicate effectively in both languages.
• Experience in software support, technical troubleshooting, IT support, or a related technical field.
• Hands-on experience supporting Windows environments, including Windows 10/11 and Windows Server.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, and basic infrastructure troubleshooting.
• Experience in a technical support or customer-facing support role.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or at least five years of relevant work experience.
• Ability to lift and move up to 50 lbs.
• Valid driver’s license and reliable transportation.
• Ability to travel up to 50%, occasionally on short notice.

Benefits:

• Health Insurance (Medical, Dental Vision)
• Holidays
• 401K
• Vacation
• Tuition Assistance
• Bonus