Sales Operations Specialist

Sycomp; United States; On-site; USD 63,000 - 77,000; Full time

Job summary

Sycomp is a global IT services and logistics provider. We are seeking a motivated Sales Operations Specialist to support our global Sales and Sales Operations teams, ensuring smooth sales transactions, accurate quoting, and strong vendor alignment across time zones.

You will play a key role in maintaining customer satisfaction, driving pipeline and profitability, and supporting cross-functional teams with reporting, sourcing, and process improvements in a fast-paced environment.

Qualifications

• 3+ years of Sales Operations experience in a technology/global IT-focused organization.
• Strong proficiency in Microsoft Excel (pivot tables, formulas, vlookup), Word and PowerPoint.
• Hands-on experience with Salesforce CRM, including reporting, troubleshooting, and data integrity.
• Experience with quoting, deal registrations, and vendor/distributor coordination.
• Understanding of sales processes, CRM workflows, and order lifecycle.

Responsibilities

• Construct and analyze strategic proposals for sales opportunities.
• Submit deal registrations accurately to secure vendor approval and sales protection.
• Manage the quoting process with vendors and distributors to support sales transactions.
• Maintain CRM data, opportunity updates, and order details in Salesforce.
• Collaborate with Account Managers, Operations, Finance, Logistics, and vendor teams as needed.

Skills

Sales Operations

Salesforce CRM

Excel

Vendor coordination

English communication

Tools

Salesforce CRM

Job description

Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.

Reports To: Director of Sales Operations

About the Role

Sycomp is seeking a motivated, detail-oriented Sales Operations Specialist to support our global Sales and Sales Operations teams. This role is ideal for someone with a strong operational background who thrives in a fast-paced environment, enjoys solving problems, and excels at partnering with Sales, vendors, and customers.

You will play a key part in ensuring smooth sales transactions, accurate quoting, strong vendor alignment, and exceptional customer experience across global time zones.

Responsibilities

Sales Process & Deal Support

• Construct and analyze strategic proposals for sales opportunities.
• Submit deal registrations accurately to secure vendor approval and sales protection.
• Manage the quoting process with vendors and distributors to support sales transactions.
• Maintain strong working relationships with key vendors represented by Sycomp.
• Maintain strong customer relationships that drive pipeline, revenue, and profitability globally.
• Ensure high levels of customer satisfaction through responsiveness and accuracy.

Salesforce & Operational Systems

• Support the Salesforce platform, including user assistance, troubleshooting, and basic data maintenance.
• Participate in UAT (User Acceptance Testing) for Salesforce enhancements and process changes.
• Maintain accurate CRM documentation, opportunity updates, and order details.

Order & Workflow Management

• Track orders end-to-end, ensuring accurate documentation, follow-through, and delivery coordination.
• Review and update sales documentation, templates, and materials.
• Support continuous improvement projects within the Sales Operations team.

Administrative, Reporting, & Cross-Functional Support

• Prepare recruiting and sales performance reports, dashboards, and forecasting inputs.
• Assist with process documentation and upkeep of SOPs.
• Collaborate with Account Managers, Operations, Finance, Logistics, and vendor teams as needed.
• Complete other duties and tasks as required to support ongoing business needs.

Qualifications:

• 3+ years of Sales Operations experience, ideally within a technology, global, or IT-focused organization.
• Strong proficiency in Microsoft Office, especially Excel (pivot tables, formulas, vlookups), plus Word and PowerPoint.
• Hands-on experience with Salesforce CRM, including reporting, troubleshooting, and data integrity.
• Experience with quoting, deal registrations, and vendor/distributor coordination.
• Understanding of sales processes, CRM workflows, pipeline management, and order lifecycle.
• Ability to schedule, coordinate, and communicate effectively across multiple global time zones (PST shift required).
• Strong written and verbal English communication skills.
• Highly detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Professionalism and confidentiality when handling sensitive customer or pricing information.
• Experience in a technology or global work environment (preferred).
• Self-starter, proactive, collaborative, and eager to learn new systems and processes.

The estimated salary for this role starts at $70,000 USD annual.

Technology Means the World to Us

Technology connects people, enables business, fosters innovation, and helps organizations operate without boundaries. Every day, Sycomp's diverse team delivers on the company's mission to help customers and partners navigate the complexity of global IT-from cloud and data center computing to cyber security, networking, and integration and logistics across more than 150 countries.

If you thrive in a growth-minded and values-driven culture, Sycomp may be your next career adventure. At Sycomp, you will have the opportunity to work in a global setting, collaborate with cross-functional teams, and be part of a dynamic and growing organization.

Sycomp is known for its strong culture and commitment to employee growth. With a 93% company-wide retention rate, we foster an environment where people can make a meaningful impact, develop professionally, and build rewarding careers over the long term.

Learn more about Sycomp and our employee benefits at: https://sycomp.com/careers/

Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [e-mail]

Sycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.