Sales Operations Specialist

KELTEC; Twinsburg (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A manufacturing company in Twinsburg is seeking a Sales Operations Specialist to support profitable sales growth across e-commerce, marketplaces, and direct sales channels. The ideal candidate will have experience in inside sales and familiarity with CRM tools like HubSpot. Strong communication and organizational skills are essential for managing multiple tasks effectively in this full-time position.

Qualifications

• Experience in an inside sales, revenue operations, or customer success position.
• Technical product knowledge or industrial sales experience is a plus.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to inbound inquiries and qualify leads.
• Support direct sales efforts to increase Customer Lifetime Value.
• Maintain accurate lead, contact, and opportunity data in HubSpot.
• Oversee order processing activities and resolve issues.
• Provide feedback on lead quality and assist with sales automation.

Skills

Strong communication

Organizational skills

Problem-solving skills

Experience with CRM tools

Tools

HubSpot

Job description

Join to apply for the Sales Operations Specialist role at KELTEC.

About The Role

This role will be part of KELTEC’s dedicated end-user direct commercial vertical. We're seeking a Sales Operations Specialist to support profitable sales growth across e-commerce (Shopify), marketplaces (Amazon, eBay), and direct sales channels. This role combines sales, customer support, and operational execution. You’ll play a key role in the full revenue cycle—from responding to inbound leads and quoting, to processing orders and collaborating with sales, marketing, and operations to drive performance.

Key Responsibilities

• Lead Management & Quoting
  • Respond to inbound inquiries (phone, email, web form, chat)
  • Qualify leads and recommend appropriate products
  • Create and follow up on sales quotes using HubSpot CRM
• Outbound Sales
  • Support direct sales efforts
  • Increase Customer Lifetime Value (CLV) by reengaging with past customers
• CRM & Data Management
  • Maintain accurate lead, contact, and opportunity data in HubSpot
  • Track pipeline activity and report on conversion performance
• Order Fulfillment & Support
  • Oversee order processing activities
  • Assign vendors based on availability and profitability
  • Resolve order-related issues and customer questions
• Marketing & Ops Collaboration
  • Provide feedback on lead quality and campaign performance
  • Assist with sales automation and lifecycle optimization

Key Metrics

• Sales and quote volume
• Quote-to-order conversion rate
• Order accuracy and fulfillment time (on-time delivery)
• Direct channel profitability
• Customer Lifetime Value (CLV)

Qualifications

• Experience in an inside sales, revenue operations, or customer success position
• Experience with CRM tools (HubSpot preferred)
• Strong communication, organizational, and problem-solving skills
• Technical product knowledge or industrial sales experience is a plus
• Ability to manage multiple tasks in a fast-paced environment

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Industrial Machinery Manufacturing