Sales Specialist

Kele, Inc.; Bensenville (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

HSA

FSA

401(k) with match

Disability Insurance

Life & AD&D

Paid Time Off

Tuition Reimbursement

Maternity Leave

Job summary

Kele, Inc. is hiring an entry-level Sales Specialist to join the Inside Sales team in the United States.

You will deliver exceptional customer service, process orders efficiently, and support the overall sales process while building product knowledge and sales skills. You will engage with customers via multiple channels, enter orders accurately, and assist with quotes while collaborating with Technical Sales Specialists as needed.

Qualifications

• Associate’s degree or equivalent work experience.
• Strong attention to detail and organizational skills.
• Basic knowledge of industrial distribution or process/combustion equipment is a plus.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and able to learn company ERP/CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with timely and accurate information.
• Enters and processes orders accurately in accordance with internal procedures.
• Supports quoting efforts by creating basic quotes and forwarding more complex requests to appropriate team members.
• Follows up on open quotes, backorders, and shipping updates.
• Escalates complex issues to Technical Sales Specialists or Senior Technical Sales Specialists.
• Promotes Kele’s products and services using ASLAN principles.
• Maintains accurate documentation in order entry and internal tracking systems.
• Participates in product and service training to build product knowledge and sales skills.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service mindset

Education

Associate’s degree or equivalent

Tools

Microsoft Office

ERP/CRM systems

Job description

Founded in 1983, Kele Inc. is a leading distribution, and solutions partner with national reach and a global presence. Built around our customers and powered by our people, Kele provides millions of in-stock parts from more than 300 brands to drive automation & efficiency in nearly every type of facility, from office towers and factories to data centers and hospitals.Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future. We do this by delivering parts rapidly, providing custom assemblies upstream, and offering unmatched support to ensure projects run smoothly and downtime is minimized.With 12 locations nationwide and headquarters in Tennessee, Kele combines deep technical expertise, rapid logistics, and a solutions-first mindset to help customers simplify supply chains, meet tight schedules, and deliver high-quality outcomes.Kele fosters a culture rooted in collaboration, innovation, and customer obsession, empowering associates at every level to contribute, grow, and make a meaningful impact.We are currently hiring for the role of Sales Specialist.

Summary

The Sales Specialist is an entry-level role within the Inside Sales team. This position is focused on delivering exceptional customer service, efficiently processing orders, and supporting the overall sales process. Sales Specialists build a strong foundation in Kele’s systems, products, and customer service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following

• Respond to customer inquiries via phone, email, and chat with timely and accurate information.
• Enters and processes orders accurately in accordance with internal procedures.
• Supports quoting efforts by creating basic quotes and forwarding more complex requests to appropriate team members.
• Follows up on open quotes, backorders, and shipping updates.
• Escalates complex issues to Technical Sales Specialists or Senior Technical Sales Specialists.
• Promotes Kele’s products and services using ASLAN principles.
• Maintains accurate documentation in order entry and internal tracking systems.
• Participates in product and service training to build product knowledge and sales skills.

Qualifications

• Associate’s degree or equivalent work experience
• Strong attention to detail and organizational skills
• Basic knowledge of industrial distribution or process/combustion equipment is a plus
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and able to learn company ERP/CRM systems

Kele Companies offers all full-time associates the following benefits and perks:

• Medical, vision, and dental insurance
• HSA
• FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer-paid short- and long-term disability coverage
• Employer-paid basic life and AD&Dinsurance; supplemental life for employees and dependents available
• Paid time off andpaid holidays
• Tuition reimbursement
• Paid maternity leave