Sales Operations Specialist

Shining3D; Tampa (FL); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance 100%

401(k) matched

Transportation allowance

Job summary

Shining 3D is a world-class technology company offering 3D digital solutions with offices in China, Germany, and the U.S. The role focuses on processing sales orders, supporting CRM/ERP workflows, and handling after-sales cases to ensure timely shipments and invoicing.

The candidate will manage ledgers, generate sales analyses, and assist Account Managers while maintaining strong teamwork and communication skills in a fast-paced environment.

Qualifications

• Bachelor's degree or above.
• More than 1 year working experience in business management or similar role.
• Familiar with sales management system; proficient in Excel.
• Excellent interpersonal and relationship-building skills.
• Strong teamwork, responsibility and pressure resistance.
• Excellent Chinese expression and writing skills preferred.

Responsibilities

• Process and follow up sales orders until shipment and invoice via CRM and ERP; create quotation and order, send PI and other documents to customers and archive regularly.
• Process and follow up after-sales RMA cases via CRM and ERP until shipment and invoice.
• Register sales ledger and create sales analysis report.
• Guide Account Managers to use CRM and ERP; participate in office system maintenance and new function testing.
• Assist in sorting out and optimizing working processes and complete Standard Operating Procedures.
• Manage designated products required by sales orders and demo unit loan management.
• Perform other duties assigned by supervisor and support headquarters as needed.

Skills

Interpersonal skills

Teamwork

Excel

Education

Bachelor's degree or above

Tools

CRM system

ERP system

Excel

Job description

Shining 3D is a world-class technology company offering 3D digital solutions with offices in China, Germany, and the U.S. The role focuses on processing sales orders, supporting CRM/ERP workflows, and handling after-sales cases to ensure timely shipments and invoicing.

The candidate will manage ledgers, generate sales analyses, and assist Account Managers while maintaining strong teamwork and communication skills in a fast-paced environment.