Sales Operations Specialist

Automatic Data Processing, Inc.; Novi (MI); On-site; USD 55,000 - 70,000; Full time

Job summary

Kistler Instrument Corporation in Novi, MI is seeking a Sales Administrator to provide high-level support for the Sales Operations team. You will serve as the primary contact for non-product customer questions and order status, while ensuring quote accuracy and timely order processing.

The role requires 2+ years in customer service, proficiency in Microsoft Office, and experience with SAP or C4C ERP/CRM systems. A collaborative, fast-paced environment and ability to lift 50 lbs are expected.

Qualifications

• Bachelor's degree in related field.
• 2+ years of customer service and related experience.
• Microsoft Office: Excel, Word, PowerPoint.
• Experience in SAP, C4C or related ERP and CRM system.
• Strong organizational and time management skills, with the ability to handle multiple priorities.
• Excellent written and verbal communications skills.
• Knowledge in Export Compliance Procedures.
• Ability to work independently and collaboratively in a fast-paced environment.
• Physical requirements: sit at a desk 80% of workday; use computer 80%; ability to lift 50 lbs.

Responsibilities

• Acts as the primary point of contact for non-product related customer questions, order status, lead time, tracking number and other duties.
• Confirms accuracy of the customer quote regarding prices, terms, quality, ship to and bill to addresses, etc.
• Converts quotes into orders once the customer PO is received and verified.
• Proactively updates customer on upcoming delivery status, PO changes, etc.
• Assists Inside and Outside Sales Representatives with maintaining C4C database including assisting with updates as required.
• Assist with quote generation with the guidance of Inside or Outside Sales as required.
• Coordinates with Global Manufacturing Plants for delivery of product and escalates issues and delays to appropriate Inside and Outside Sales representatives.
• Provides Sales Engineers and Managers with data and information as requested.
• Checking daily, weekly, and monthly task list on SAP.
• Complete vendor forms accurately and in a timely manner.
• Process myKistler registrations and create accounts.
• Process requests for quotes (RFQs), purchase orders (POs), and technical inquiries.
• Enter leads from trade shows into customer database
• Perform other duties as needed.

Skills

Customer service

Organizational skills

Time management

Written and verbal communication

Independent and collaborative work

Attention to detail

Education

Bachelor's degree in related field

Tools

SAP

C4C

Job description

Kistler Instrument Corporation in Novi, MI is seeking a Sales Administrator to provide high-level support for the Sales Operations team. You will serve as the primary contact for non-product customer questions and order status, while ensuring quote accuracy and timely order processing.

The role requires 2+ years in customer service, proficiency in Microsoft Office, and experience with SAP or C4C ERP/CRM systems. A collaborative, fast-paced environment and ability to lift 50 lbs are expected.