Global Sales Operations Specialist

Kistler Group; Novi (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Generous vacation

Job summary

Kistler Instrument Corporation is seeking a Sales Administrator to provide high-level administrative support to the sales operations team in Novi, MI. You will handle quotes, orders, and customer inquiries, coordinate with global manufacturing, and assist the sales force with data and quotes.

The role requires a Bachelor’s degree, 2+ years in customer service, and strong proficiency in SAP/C4C, ERP/CRM systems, and Microsoft Office. A fast-paced, detail-oriented environment awaits.

Qualifications

• Bachelor’s degree in related field.
• 2+ years of customer service experience.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience in SAP, C4C or related ERP/CRM system.
• Strong organizational and time management skills.
• Excellent written and verbal communications.
• Knowledge in Export Compliance Procedures.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail.
• Physical ability to sit long hours and lift up to 50 lbs.

Responsibilities

• Acts as primary contact for non-product customer questions, order status and tracking.
• Verifies accuracy of quotes (prices, terms, ship/bill to).
• Converts quotes to orders after PO verification.
• Updates customers on delivery status and changes.
• Maintains SAP/C4C data with sales team guidance.
• Assists with quote generation as required by sales.
• Coordinates with global plants for delivery and escalates delays.
• Provides data to Sales Engineers and Managers on request.
• Processes RFQs, POs, and technical inquiries.
• Enters leads from trade shows into CRM.

Skills

Customer service

Communication skills

Organizational skills

Time management

Independent & collaborative work

Attention to detail

Education

Bachelor’s degree in related field

Tools

SAP

C4C

ERP/CRM

Excel

Word

PowerPoint

Job description

Kistler Instrument Corporation is seeking a Sales Administrator to provide high-level administrative support to the sales operations team in Novi, MI. You will handle quotes, orders, and customer inquiries, coordinate with global manufacturing, and assist the sales force with data and quotes.

The role requires a Bachelor’s degree, 2+ years in customer service, and strong proficiency in SAP/C4C, ERP/CRM systems, and Microsoft Office. A fast-paced, detail-oriented environment awaits.