Sales Operations Specialist

ByteBridge; Hayward (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

ByteBridge in Hayward, CA is seeking a Sales Operations Specialist to support the sales organization through efficient order processing, vendor coordination, customer communication, and cross-functional collaboration.

This role is critical to ensuring smooth sales operations and delivering a high level of customer service throughout the order lifecycle; the ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced environment.

Qualifications

• Bilingual English and Mandarin strongly preferred.
• Strong customer service orientation with a goal-driven mindset.
• Excellent analytical, organizational, and multitasking skills.
• Detail-oriented with a willingness to learn and adapt.
• Ability to prioritize responsibilities and manage time effectively in a fast-paced environment.
• Strong communication and collaboration across teams.

Responsibilities

• Validate and process customer orders accurately and efficiently.
• Communicate with vendors and manufacturers regarding order requirements and status updates.
• Manage vendor quotations, negotiate payment terms, and follow up on order progress.
• Understand and follow established guidelines, workflows, and operational processes.
• Support multiple sales managers and manage multiple orders simultaneously.
• Monitor order status and proactively provide updates to customers.
• Serve as a point of contact for the department and collaborate with cross-functional teams including Finance, Sales, and Engineering.
• Coordinate with the Logistics department to ensure timely product deliveries.
• Maintain and update sales records, customer information, and operational documentation.
• Prioritize tasks effectively and resolve issues in a timely and professional manner.

Skills

Bilingual English & Mandarin

Customer Service

Analytical

Organizational Skills

Multitasking

Cross-team Collaboration

Tools

NetSuite

ERP/CRM platforms

Job description

About The Job

ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. Founded by a team of passionate experts, ByteBridge aims to achieve customer success through technology enablement, bridging technical gaps to help enterprises expand globally. The company has gained trust from some of the world's leading international companies.

About The Role

We are seeking a Sales Operations Specialist to support the sales organization through efficient order processing, vendor coordination, customer communication, and cross-functional collaboration. This role is critical to ensuring smooth sales operations and delivering a high level of customer service throughout the order lifecycle. The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced environment.

Work Location

Onsite (Hayward, CA)

Key Responsibilities

• Validate and process customer orders accurately and efficiently
• Communicate with vendors and manufacturers regarding order requirements and status updates
• Manage vendor quotations, negotiate payment terms, and follow up on order progress
• Understand and follow established guidelines, workflows, and operational processes
• Support multiple sales managers and manage multiple orders simultaneously
• Monitor order status and proactively provide updates to customers
• Serve as a point of contact for the department and collaborate with cross-functional teams including Finance, Sales, and Engineering
• Coordinate with the Logistics department to ensure timely product deliveries
• Maintain and update sales records, customer information, and operational documentation
• Prioritize tasks effectively and resolve issues in a timely and professional manner

Qualifications

• Bilingual English and Mandarin strongly preferred
• Strong customer service orientation with a goal-driven mindset
• Excellent analytical, organizational, and multitasking skills
• Detail-oriented with a willingness to learn and adapt
• Ability to prioritize responsibilities and manage time effectively in a fast-paced environment
• Strong communication and collaboration skills with the ability to work across teams

Preferred Qualifications

• Experience working with ERP/CRM platforms, with NetSuite experience preferred
• Experience supporting sales operations, order management, or customer service functions preferred
• Ability to manage multiple stakeholders and competing priorities effectively