Sales Operations & Service Coordination Specialist

Solar Gain; Tucson (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Solar Gain is seeking a Sales Operations Specialist to connect prospects, the sales team, and the service department. The role responds rapidly to inbound leads, schedules appointments, and keeps Zoho CRM accurate, while also fielding service calls and coordinating with the service team.

The position splits 40 hours weekly between sales operations (about 25 hours) and service coordination (about 15 hours) and is based in the Tucson office.

Qualifications

• High school diploma or equivalent required; some college coursework or degree preferred.
• 1–3 years of previous experience in appointment setting, inbound/outbound customer service, or sales administration.
• Demonstrated experience navigating and updating CRM platforms (Zoho experience is highly desirable).
• Previous experience in the solar, construction, or home services industry is a plus.

Responsibilities

• Review overnight leads, contact new prospects promptly, schedule appointments, and document outcomes in CRM.
• Persistent outreach by calling and texting unresponsive leads.
• Manage sales calendar; send appointment reminders, confirm attendance, follow up, and process changes.
• Assist transition of closed deals and update project statuses.
• Maintain data integrity in CRM; record customer information and resolve duplicates.
• Generate daily reports and coordinate next-day appointments and follow-ups.
• Answer and prioritize inbound leads and service inquiries.
• Complete initial intakes accurately and route requests per department standards.
• Respond to missed calls, voicemails, and web inquiries; log contact attempts.
• Provide accurate service pricing using standardized quotes and approved resources.
• Assist with service scheduling and outbound follow-ups; document outcomes.

Skills

Appointment setting

CRM data entry

Lead management

Outbound outreach

Education

High school diploma or equivalent

Tools

Zoho CRM

Job description

Solar Gain is seeking a Sales Operations Specialist to connect prospects, the sales team, and the service department. The role responds rapidly to inbound leads, schedules appointments, and keeps Zoho CRM accurate, while also fielding service calls and coordinating with the service team.

The position splits 40 hours weekly between sales operations (about 25 hours) and service coordination (about 15 hours) and is based in the Tucson office.