Sales Ops & Service Coordinator - CRM & Lead Expert

Automatic Data Processing, Inc.; Tucson (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Automatic Data Processing, Inc. in Tucson, AZ is seeking a Sales Operations Specialist to rapidly respond to inbound leads, schedule appointments, and maintain accurate data in Zoho CRM. The role splits time between Sales operations (≈25 hrs/wk) and Service coordination (≈15 hrs/wk) within a 40-hour week.

The position emphasizes data integrity, cross-department collaboration, and proactive outreach to convert leads into appointments while supporting service coordination and pricing activities.

Qualifications

• High school diploma or equivalent required; some college coursework or degree preferred.
• 1–3 years of appointment setting, inbound/outbound customer service, or sales administration experience.
• Experience navigating and updating CRM platforms (Zoho experience highly desirable).

Responsibilities

• Review overnight leads, contact prospects promptly, schedule appointments, and document call outcomes in the CRM.
• Conduct outreach by calling and texting unresponsive leads and manage the sales calendar.
• Assist with transition of closed deals and update project statuses with the Sales Support Specialist.
• Answer and prioritize inbound service inquiries; route requests per department standards.

Skills

Communication skills

Customer focus

Time management

CRM proficiency

Adaptability

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Zoho CRM

Job description

Automatic Data Processing, Inc. in Tucson, AZ is seeking a Sales Operations Specialist to rapidly respond to inbound leads, schedule appointments, and maintain accurate data in Zoho CRM. The role splits time between Sales operations (≈25 hrs/wk) and Service coordination (≈15 hrs/wk) within a 40-hour week.

The position emphasizes data integrity, cross-department collaboration, and proactive outreach to convert leads into appointments while supporting service coordination and pricing activities.