Sales & Service Operations Specialist (Zoho CRM)

Solar Gain Inc.; Tucson (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Solar Gain Inc. in Tucson, AZ seeks a Service Full Time Sales Operations Specialist to connect prospective customers, the sales team and service department.

The role splits 40 hours weekly between Sales operations (~25 hours) and Service coordination (~15 hours), with duties including rapid lead response, appointment scheduling, and precise data entry in Zoho CRM. The position emphasizes inbound/outbound communication, pricing using approved quotes, and seamless handoffs between sales and

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• 1–3 years of appointment setting, inbound/outbound customer service, or sales administration experience.
• Experience with Zoho CRM is highly desirable.

Responsibilities

• Review overnight leads, contact prospects promptly, schedule appointments, and document call outcomes in the CRM.
• Conduct persistent outreach by calling and texting unresponsive leads.
• Manage the sales calendar; send reminders, confirm attendance, follow up on changes.
• Assist with transitions of closed deals and update project statuses.
• Maintain data integrity in the CRM, record customer information, verify data, manage lead statuses, and resolve duplicates.
• Generate daily reports and coordinate next-day appointments and follow-up schedules.

Skills

Advanced communication

Customer focus

Organization & time management

CRM proficiency

Adaptable

Solutions oriented

Attention to detail

Education

High school diploma or equivalent

Some college coursework or degree preferred

Tools

Zoho CRM

Job description

Solar Gain Inc. in Tucson, AZ seeks a Service Full Time Sales Operations Specialist to connect prospective customers, the sales team and service department.

The role splits 40 hours weekly between Sales operations (~25 hours) and Service coordination (~15 hours), with duties including rapid lead response, appointment scheduling, and precise data entry in Zoho CRM. The position emphasizes inbound/outbound communication, pricing using approved quotes, and seamless handoffs between sales and