Sales Operations & Salesforce Specialist (Hybrid)

Amadeus; San Jose (CA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Work from anywhere (onsite, hybrid, or

Job summary

Amadeus in San Jose is seeking a Sales Support Specialist to back commercial teams with orders, contracts, renewals, billing, and data audits. You will manage Salesforce cases and coordinate with Finance, Legal, and Data Integrity to unblock processes.

The role requires CRM experience, Excel and Power BI skills, and strong communication to improve service quality while supporting scalable operations.

Qualifications

• Bachelor's degree preferred in business, hospitality, finance, operations, data analytics, or related field.
• 3+ years supporting Program/Project Management, Sales Operations, Commercial Operations, Customer Success, or related functions.
• Experience with CRM platforms, preferably Salesforce.
• Advanced English proficiency (C1 or higher).

Responsibilities

• Support commercial teams with operational activities related to customer accounts, contracts, renewals, billing, and reporting.
• Manage and resolve Salesforce cases and operational requests from intake through completion.
• Research and resolve complex issues involving customer accounts, contracts, invoices, subscriptions, and data quality.
• Maintain accurate customer and commercial data within Salesforce and related systems.
• Create reports, dashboards, audits, and analyses that support business decisions.

Skills

CRM analytics

Stakeholder management

Cross-functional collaboration

Verbal and written comms

Education

Bachelor's degree preferred

Tools

Salesforce

Excel

Power BI

Automation tools

Job description

Amadeus in San Jose is seeking a Sales Support Specialist to back commercial teams with orders, contracts, renewals, billing, and data audits. You will manage Salesforce cases and coordinate with Finance, Legal, and Data Integrity to unblock processes.

The role requires CRM experience, Excel and Power BI skills, and strong communication to improve service quality while supporting scalable operations.