Sales Operations Representative

Sealevel Systems; Liberty (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive benefits

Equal Opportunity Employer

Competitive salary

Job summary

Sealevel Systems, Inc. is seeking a detail-oriented Sales Operations Representative to support customers through the ordering and purchasing process in Liberty, SC.

You will respond to inquiries, review and enter orders, confirm details, and provide status updates throughout fulfillment. Collaborate with Sales, Planning, Finance, Operations and Shipping to resolve questions, route technical queries, and escalate custom requests or sales opportunities as needed.

Qualifications

• Experience in customer order administration, e-commerce, or inside sales support is helpful but not required.
• Familiarity with ERP systems, purchase orders, payment terms, shipping in manufacturing environments is a plus.
• An associate or bachelor's degree is required.

Responsibilities

• Respond to order-related inquiries via phone, email, website forms, and chat.
• Review orders for completeness and confirm billing, shipping, payment, and product information.
• Enter customer orders accurately into the ERP system and provide status updates.
• Coordinate with Sales, Planning, Finance, Operations and Shipping to resolve issues.
• Route technical questions to the appropriate resource and escalate large changes or opportunities.
• Maintain accurate records and handle sensitive information securely.

Skills

Detail-oriented

Strong communication

ERP systems

NetSuite

Order processing

Customer service

Education

Associate degree or Bachelor's degree

Tools

NetSuite

Job description

Sealevel Systems, Inc., is an industrial I/O design and manufacturing company, providing customizable and interoperable I/O solutions to customers since 1986. Our story began with serial communication innovations and continues with I/O interfaces and cutting-edge industrial computers - engineered and manufactured at our headquarters in Liberty, South Carolina.

Sealevel Systems is seeking a detail-oriented and responsive Sales Operations Representative to support customers throughout the ordering and purchasing process. This role responds to order-related inquiries, reviews and processes customer orders, confirms required information, enters orders, communicates status, and coordinates with internal teams to support timely fulfillment.

The position also helps route customer needs to the right internal resource. Technical product questions are directed to Sealevel's Technical Support or Sales teams, while sales opportunities and nonstandard commercial requests are escalated to the appropriate sales owner.

Reporting Relationship

The position will report to the Sales Operations Manager

Objectives and Responsibilities

• Respond to order-related inquiries received by phone, email, website forms, and web chat.
• Review orders for completeness and confirm customer billing, shipping, payment, and product information.
• Enter customer orders accurately and promptly into company enterprise resource planning (ERP) system.
• Provide routine order acknowledgments, status updates, and shipment information.
• Coordinate with Sales, Planning, Finance, Operations, and Shipping to resolve order questions or discrepancies.
• Route technical product questions and troubleshooting requests to the appropriate technical resource.
• Escalate custom requirements, pricing exceptions, significant order changes, customer concerns, or potential sales opportunities.
• Maintain accurate records and handle sensitive customer, payment, pricing, and company information with discretion.

This person must be competent in:

• Strong attention to detail, organization, and follow-through.
• Clear and professional written and verbal communication skills.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Sound judgment and willingness to ask questions or elevate when needed.
• Comfort learning business systems and following established processes.
• Ability to handle confidential information responsibly.
• Proficiency with email, web-based applications, and standard office software.

Style

• Strong attention to detail, organization, and follow-through.
• Clear and professional written and verbal communication skills.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Ability to handle confidential information responsibly.

The above describes the general job requirements.This is not intended to be an all-inclusive list of all responsibilities and duties required; other assignments will occur.

Prerequisites for Job

• Experience in customer order administration, e-commerce, inside sales support, office administration or a related role is helpful but not required.
• Familiarity with NetSuite, ERP systems, purchase orders, payment terms, shipping or manufacturing environments is a plus.
• An associate degree or bachelor's degree is required.

Sealevel Systems is conveniently located in Liberty, SC, a short drive from Greenville and Clemson. Our 52,000-square-foot facility sits on almost 20 acres of land. The company offers a comprehensive benefits package, competitive salary, and is an Equal Opportunity/Affirmative Action Employer.