Order Management & Sales Operations Specialist

Sealevel Systems; Liberty (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive benefits

Equal Opportunity Employer

Competitive salary

Job summary

Sealevel Systems, Inc. is seeking a detail-oriented Sales Operations Representative to support customers through the ordering and purchasing process in Liberty, SC.

You will respond to inquiries, review and enter orders, confirm details, and provide status updates throughout fulfillment. Collaborate with Sales, Planning, Finance, Operations and Shipping to resolve questions, route technical queries, and escalate custom requests or sales opportunities as needed.

Qualifications

• Experience in customer order administration, e-commerce, or inside sales support is helpful but not required.
• Familiarity with ERP systems, purchase orders, payment terms, shipping in manufacturing environments is a plus.
• An associate or bachelor's degree is required.

Responsibilities

• Respond to order-related inquiries via phone, email, website forms, and chat.
• Review orders for completeness and confirm billing, shipping, payment, and product information.
• Enter customer orders accurately into the ERP system and provide status updates.
• Coordinate with Sales, Planning, Finance, Operations and Shipping to resolve issues.
• Route technical questions to the appropriate resource and escalate large changes or opportunities.
• Maintain accurate records and handle sensitive information securely.

Skills

Detail-oriented

Strong communication

ERP systems

NetSuite

Order processing

Customer service

Education

Associate degree or Bachelor's degree

Tools

NetSuite

Job description

Sealevel Systems, Inc. is seeking a detail-oriented Sales Operations Representative to support customers through the ordering and purchasing process in Liberty, SC.

You will respond to inquiries, review and enter orders, confirm details, and provide status updates throughout fulfillment. Collaborate with Sales, Planning, Finance, Operations and Shipping to resolve questions, route technical queries, and escalate custom requests or sales opportunities as needed.