Sales Operations & Proposals Specialist

Core BTS, Inc.; Indianapolis (IN); Presencial; USD 60.000 - 85.000; Tempo integral

Benefícios oferecidos por esta vaga

Health, Vision and Dental Insurance

Life Insurance

401(k) Plan

Short-Term and Long-Term Disability

Generous Vacation and Flex Time Off

Company Paid Holidays

Training and Development Opportunities

Resumo da vaga

NRI North America is seeking a Sales Operations Support Specialist in Indianapolis to back up Account Executives and clients, ensuring accurate quotes, efficient order processing, and timely responses within SLAs.

The role collaborates with field teams, solution architects, and vendor partners to drive sales growth, resolve issues, and improve outcomes for North American clients. A strong IT industry background and Salesforce experience are preferred.

Qualificações

• 3-5 years' experience in sales operations, inside sales, and/or sales support experience.
• Experience working with a geographically distributed team.
• Working knowledge of information technology industry (e.g. Cisco, Microsoft, Citrix, VMware, Dell EMC, NetApp, Pure Storage)
• Understanding of typical quote to cash flow, sales forecasting, basic accounting practices, and general audit requirements
• Strong verbal and written communication skills
• Experience with Salesforce, Salesforce Service Cloud, Salesforce CPQ, Cisco Commerce Workspace (CCW), Cisco Webex, Microsoft Teams, Microsoft Excel, and Microsoft Outlook.
• Bachelor's degree in business administration, Sales, Marketing, or a related field preferred.

Responsabilidades

• Partner with a team of field Account Executives to solve client business issues and drive sales growth.
• Collaborate with field Account Executives, Solution Architects, vendor/manufacturer partners, Consulting/Professional Services Delivery, Service Delivery Operations, and project teams to deliver superior business outcomes.
• Provide accurate price quotes and assist with proposals.
• Order placement, processing, and status management.
• Maintain positive vendor relations and understand vendor strategic and business objectives.
• Respond quickly and professionally to client requests within the defined client Service Level Agreements.
• Assist in resolving client issues to ensure maximum satisfaction.
• Provide guidance to Account Executives on internal processes and vendor requirements to ensure accuracy and efficiency.
• As needed, negotiate with vendors to resolve order discrepancies or secure favorable terms for clients.
• Prioritize competing requests from Account Executives and clients, applying judgment to balance deadlines and business impact.

Conhecimentos

Sales ops experience

Distributed team

IT vendor knowledge

Quote-to-cash basics

Sales forecasting

Communication skills

Salesforce/CPQ/CCW

Formação

Bachelor's degree in business

Ferramentas

Salesforce

Service Cloud

Sales CPQ

Cisco CCW

Webex

Microsoft Teams

Excel

Outlook

Descrição da vaga

NRI North America is seeking a Sales Operations Support Specialist in Indianapolis to back up Account Executives and clients, ensuring accurate quotes, efficient order processing, and timely responses within SLAs.

The role collaborates with field teams, solution architects, and vendor partners to drive sales growth, resolve issues, and improve outcomes for North American clients. A strong IT industry background and Salesforce experience are preferred.