Sales Operations Support Specialist

NRI North America; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

401(k) Plan

Generous Vacation and Flex Time Off

Training and Development Opportunities

Job summary

NRI North America is seeking a Sales Operations Support Specialist to back our Sales Account Executives and clients, enabling exceedance of client expectations. You will collaborate with distributed teams, provide quotes, manage orders, and maintain vendor relations to drive growth.

Your role involves guiding internal processes, negotiating vendor terms when needed, and ensuring fast, accurate responses within SLAs, supporting North American clients across multiple sectors.

Qualifications

• 3-5 years’ experience in sales operations, inside sales, and/or sales support experience.
• Experience working with a geographically distributed team.
• Working knowledge of information technology industry (e.g. Cisco, Microsoft, Citrix, VMware, Dell EMC, NetApp, Pure Storage).
• Understanding of typical quote to cash flow, sales forecasting, basic accounting practices, and general audit requirements.
• Strong verbal and written communication skills.

Responsibilities

• Partner with a team of field Account Executives to solve client business issues and drive sales growth.
• Collaborate with field Account Executives, Solution Architects, vendor/manufacturer partners, Consulting/Professional Services Delivery, Service Delivery Operations, and project teams to deliver superior business outcomes.
• Provide accurate price quotes and assist with proposals.
• Order placement, processing, and status management.
• Maintain positive vendor relations and understand vendor strategic and business objectives.
• Respond quickly and professionally to client requests within the defined client Service Level Agreements.
• Assist in resolving client issues to ensure maximum satisfaction.
• Provide guidance to Account Executives on internal processes and vendor requirements to ensure accuracy and efficiency.
• As needed, negotiate with vendors to resolve order discrepancies or secure favorable terms for clients.
• Prioritize competing requests from Account Executives and clients, applying judgment to balance deadlines and business impact.

Skills

Sales operations experience

Distributed team collaboration

Salesforce and related tools

Quote to cash / forecasting knowledge

Communication skills

Education

Bachelor’s degree in business administration, Sales, Marketing, or related field

Tools

Salesforce

Salesforce Service Cloud

Salesforce CPQ

Cisco Commerce Workspace

Cisco Webex

Microsoft Teams

Microsoft Excel

Microsoft Outlook

Job description

The Sales Operations Support Specialist is responsible for supporting the Sales Account Executives and their clients with the common goal of exceeding client expectations.

Responsibilities

• Partner with a team of field Account Executives to solve client business issues and drive sales growth.
• Collaborate with field Account Executives, Solution Architects, vendor/manufacturer partners, Consulting/Professional Services Delivery, Service Delivery Operations, and project teams to deliver superior business outcomes.
• Provide accurate price quotes and assist with proposals.
• Order placement, processing, and status management.
• Maintain positive vendor relations and understand vendor strategic and business objectives.
• Respond quickly and professionally to client requests within the defined client Service Level Agreements.
• Assist in resolving client issues to ensure maximum satisfaction.
• Provide guidance to Account Executives on internal processes and vendor requirements to ensure accuracy and efficiency.
• As needed, negotiate with vendors to resolve order discrepancies or secure favorable terms for clients.
• Prioritize competing requests from Account Executives and clients, applying judgment to balance deadlines and business impact.

Required Skills

• 3 -5 years’ experience in sales operations, inside sales, and/or sales support experience.
• Experience working with a geographically distributed team.
• Working knowledge of information technology industry (e.g. Cisco, Microsoft, Citrix, VMware, Dell EMC, NetApp, Pure Storage)
• Understanding of typical quote to cash flow, sales forecasting, basic accounting practices, and general audit requirements
• Strong verbal and written communication skills
• Experience with Salesforce, Salesforce Service Cloud, Salesforce CPQ, Cisco Commerce Workspace (CCW), Cisco Webex, Microsoft Teams, Microsoft Excel, and Microsoft Outlook.
• Bachelor’s degree in business administration, Sales, Marketing, or a related field preferred.

$65,000 - $75,000 a year

In addition to base salary, this role is eligible for discretionary incentive plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.

Benefits

We\'ll love working at NRI not just for the usual benefits, but for our environment and culture!

You\'ll work with a great group of people in a highly collaborative team and results oriented atmosphere.

You\'ll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

You’ll work with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.

NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [e-mail].

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