Sales Operations Specialist: Quotes, Deals & Growth

NRI North America; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

401(k) Plan

Generous Vacation and Flex Time Off

Training and Development Opportunities

Job summary

NRI North America is seeking a Sales Operations Support Specialist to back our Sales Account Executives and clients, enabling exceedance of client expectations. You will collaborate with distributed teams, provide quotes, manage orders, and maintain vendor relations to drive growth.

Your role involves guiding internal processes, negotiating vendor terms when needed, and ensuring fast, accurate responses within SLAs, supporting North American clients across multiple sectors.

Qualifications

• 3-5 years’ experience in sales operations, inside sales, and/or sales support experience.
• Experience working with a geographically distributed team.
• Working knowledge of information technology industry (e.g. Cisco, Microsoft, Citrix, VMware, Dell EMC, NetApp, Pure Storage).
• Understanding of typical quote to cash flow, sales forecasting, basic accounting practices, and general audit requirements.
• Strong verbal and written communication skills.

Responsibilities

• Partner with a team of field Account Executives to solve client business issues and drive sales growth.
• Collaborate with field Account Executives, Solution Architects, vendor/manufacturer partners, Consulting/Professional Services Delivery, Service Delivery Operations, and project teams to deliver superior business outcomes.
• Provide accurate price quotes and assist with proposals.
• Order placement, processing, and status management.
• Maintain positive vendor relations and understand vendor strategic and business objectives.
• Respond quickly and professionally to client requests within the defined client Service Level Agreements.
• Assist in resolving client issues to ensure maximum satisfaction.
• Provide guidance to Account Executives on internal processes and vendor requirements to ensure accuracy and efficiency.
• As needed, negotiate with vendors to resolve order discrepancies or secure favorable terms for clients.
• Prioritize competing requests from Account Executives and clients, applying judgment to balance deadlines and business impact.

Skills

Sales operations experience

Distributed team collaboration

Salesforce and related tools

Quote to cash / forecasting knowledge

Communication skills

Education

Bachelor’s degree in business administration, Sales, Marketing, or related field

Tools

Salesforce

Salesforce Service Cloud

Salesforce CPQ

Cisco Commerce Workspace

Cisco Webex

Microsoft Teams

Microsoft Excel

Microsoft Outlook

Job description

NRI North America is seeking a Sales Operations Support Specialist to back our Sales Account Executives and clients, enabling exceedance of client expectations. You will collaborate with distributed teams, provide quotes, manage orders, and maintain vendor relations to drive growth.

Your role involves guiding internal processes, negotiating vendor terms when needed, and ensuring fast, accurate responses within SLAs, supporting North American clients across multiple sectors.