Sales Operations & Onboarding Specialist

Marmon Holdings, Inc.; Texas; On-site; USD 60,000 - 80,000; Full time

Job summary

Marmon Holdings, Inc. is seeking a Sales Operations Specialist to coordinate onboarding and offboarding for sales personnel, with a focus on accuracy and system access provisioning. You will partner with IT, HR, and Sales Leaders to streamline workflows in FreshService and related tools.

The role emphasizes process discipline, attention to detail, and cross-functional collaboration to ensure timely transitions for new and departing sales personnel across the U.S. Sales channel.

Qualifications

• Bachelor’s degree in Business, Information Systems, Operations, or a related field preferred.
• 2–4 years of experience in Sales Operations, Human Resources, IT Operations, or a related operational role.
• Experience with ticketing systems such as FreshService, ServiceNow, Jira Service Management, or similar platforms.
• Understanding of onboarding/offboarding processes, preferably within a sales or commercial environment.
• Experience managing cross-functional workflows involving IT, HR, and business stakeholders.
• Strong technical aptitude and understanding of systems, access management, and workflow configuration.
• Highly organized and detail-oriented, with the ability to manage multiple concurrent processes.
• Strong communication and coordination skills with the ability to drive accountability across teams.

Responsibilities

• Own and manage onboarding and offboarding processes for sales-specific systems and processes.
• Coordinate with HR, Sales Leadership, and IT to ensure required tasks are completed accurately and on time.
• Ensure timely provisioning and de-provisioning of system access and credentials, including reporting tools, sales rosters, enablement platforms, compliance software, SAP, and other systems.
• Maintain and continuously improve standardized checklists, templates, workflows, and process documentation.
• Identify and proactively resolve or elevate onboarding/offboarding gaps and delays.
• Own the hypercare process and meetings for onboarding new independent consultant partners.
• Serve as the primary operational contact for Sales onboarding/offboarding workflows within FreshService.
• Partner with IT to translate business needs into structured ticketing workflows, system access requests, automation rules, and service catalog processes.
• Monitor ticket SLAs and drive timely resolution of onboarding/offboarding requests.
• Optimize systems and workflows to improve efficiency, accuracy, and scalability.
• Track sales personnel transitions and maintain accurate onboarding/offboarding records.
• Support reporting on cycle times, ticket resolution, and process compliance.
• Assist Sales Operations with ad hoc operational projects and system-related initiatives.

Skills

Process coordination

Cross-functional collaboration

Attention to detail

Communication skills

Technical aptitude

Education

Bachelor’s degree in Business/IS/Operations

Tools

FreshService

ServiceNow

Jira Service Management

Job description

Marmon Holdings, Inc. is seeking a Sales Operations Specialist to coordinate onboarding and offboarding for sales personnel, with a focus on accuracy and system access provisioning. You will partner with IT, HR, and Sales Leaders to streamline workflows in FreshService and related tools.

The role emphasizes process discipline, attention to detail, and cross-functional collaboration to ensure timely transitions for new and departing sales personnel across the U.S. Sales channel.