Sales Operations Manager – Managed IT Services

HBK IT, LLC; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Bonuses and referrals

Open PTO policy

Flexible work environment

401(k) with company match

Medical, dental, and vision insurance

Company paid life insurance

9 paid holidays

Annual performance reviews

Job summary

HBK IT, LLC is seeking a detail-oriented Sales Operations Manager to support its managed IT services. You will link sales, technical, finance and client service teams, ensuring opportunities move smoothly from engagement to contract and ongoing account management.

The ideal candidate has 3+ years in sales or business operations, experience with MSPs or IT services, and strong communication, CRM, and licensing management skills to drive efficient service delivery.

Qualifications

• 3+ years of experience in sales operations, business operations, technology services, or a related administrative role.

Responsibilities

• Generate professional proposals for Managed IT Services engagements, ensuring accuracy, completeness, and alignment with client requirements.
• Manage the opportunity lifecycle from initial entry through proposal, approval, and conversion.
• Maintain accurate opportunity records, documentation, and reporting within CRM and internal systems.
• Coordinate with sales, technical, and leadership teams to ensure smooth transitions from sales opportunities into client onboarding.
• Serve as the primary point of contact for Microsoft 365 licensing management, including additions, removals, and ongoing license optimization.
• Place, track, and manage hardware, software, and licensing orders from initial request through delivery.
• Coordinate shipping and receiving activities, ensuring equipment is properly tracked and delivered.
• Oversee renewals for SSL certificates, firewalls, and other critical technology services to ensure uninterrupted client operations.
• Monitor vendor timelines, pricing, and fulfillment status.
• Perform live adjustments to managed service agreement quantities as client changes are reported.
• Maintain accuracy of service agreements, licensing quantities, and recurring billing information.
• Identify and resolve invoicing discrepancies in coordination with finance and client teams.
• Report monthly SPLA usage and ensure accurate licensing compliance.
• Assist with financial reporting activities, including credit card expense reporting and reconciliation.

Skills

Sales operations

Attention to detail

Multitasking

Communication

Process improvement

Tools

CRM systems

Microsoft 365

Vendor portals

Business applications

Job description

HBK IT, LLC is seeking a detail-oriented Sales Operations Manager to support its managed IT services. You will link sales, technical, finance and client service teams, ensuring opportunities move smoothly from engagement to contract and ongoing account management.

The ideal candidate has 3+ years in sales or business operations, experience with MSPs or IT services, and strong communication, CRM, and licensing management skills to drive efficient service delivery.