Sales Operations Manager: Forecast to Fulfillment

CÉCRED; Los Angeles (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Cécred is seeking a strategic and highly organized Sales Operations Associate Manager to bridge Sales (Retail/E-comm) and Operations (Demand Planning, Logistics, Production), translating forecasts into procurement plans and ensuring fulfillment centers are prepared for promotions.

You will lead inventory reviews, manage the Sales Order lifecycle, and build dashboards for KPIs like order fill rate and on-time fulfillment.

Qualifications

• 5+ years in Sales Ops, Supply Chain, or related field.
• Experience with ERP systems and e-commerce channels.
• Strong data visualization and forecasting skills.
• Excellent cross-functional communication.

Responsibilities

• Act as the primary liaison between Sales (Retail/E-comm) and Operations (Demand Planning, Logistics, Production).
• Lead weekly meetings to align on inventory availability, promotional calendars, and launch timelines.
• Work with sales channels to understand forecasts and provide inputs to demand planning.
• Communicate inventory risks and align back in stock timing and revenue impacts.
• Analyze historical data and market trends to improve forecast accuracy.
• Manage the Sales Order lifecycle for the Retail channel and ensure proper system transmission.
• Create processes for e-comm order flow and proactive SLA adjustments.
• Coordinate with logistics to prioritize shipments based on channel urgency.
• Build dashboards tracking KPIs such as order fill rate and on-time fulfillment.
• Identify bottlenecks in order-to-fulfillment and implement scalable solutions.
• Monitor chargebacks from Retail and drive improvements.
• Learn the systems architecture between sales channels, ERP, and warehouse to troubleshoot connections.

Skills

Sales Ops

Forecasting

Cross-functional teamwork

Stakeholder management

Data visualization

Tools

Netsuite

EDI integration

Excel

Tableau

Job description

Cécred is seeking a strategic and highly organized Sales Operations Associate Manager to bridge Sales (Retail/E-comm) and Operations (Demand Planning, Logistics, Production), translating forecasts into procurement plans and ensuring fulfillment centers are prepared for promotions.

You will lead inventory reviews, manage the Sales Order lifecycle, and build dashboards for KPIs like order fill rate and on-time fulfillment.