Sales Operations Associate Manager

CÉCRED; Los Angeles (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Cécred is seeking a strategic and highly organized Sales Operations Associate Manager to bridge Sales (Retail/E-comm) and Operations (Demand Planning, Logistics, Production), translating forecasts into procurement plans and ensuring fulfillment centers are prepared for promotions.

You will lead inventory reviews, manage the Sales Order lifecycle, and build dashboards for KPIs like order fill rate and on-time fulfillment.

Qualifications

• 5+ years in Sales Ops, Supply Chain, or related field.
• Experience with ERP systems and e-commerce channels.
• Strong data visualization and forecasting skills.
• Excellent cross-functional communication.

Responsibilities

• Act as the primary liaison between Sales (Retail/E-comm) and Operations (Demand Planning, Logistics, Production).
• Lead weekly meetings to align on inventory availability, promotional calendars, and launch timelines.
• Work with sales channels to understand forecasts and provide inputs to demand planning.
• Communicate inventory risks and align back in stock timing and revenue impacts.
• Analyze historical data and market trends to improve forecast accuracy.
• Manage the Sales Order lifecycle for the Retail channel and ensure proper system transmission.
• Create processes for e-comm order flow and proactive SLA adjustments.
• Coordinate with logistics to prioritize shipments based on channel urgency.
• Build dashboards tracking KPIs such as order fill rate and on-time fulfillment.
• Identify bottlenecks in order-to-fulfillment and implement scalable solutions.
• Monitor chargebacks from Retail and drive improvements.
• Learn the systems architecture between sales channels, ERP, and warehouse to troubleshoot connections.

Skills

Sales Ops

Forecasting

Cross-functional teamwork

Stakeholder management

Data visualization

Tools

Netsuite

EDI integration

Excel

Tableau

Job description

We are seeking a strategic and highly organized Sales Operations Associate Manager to serve as the vital link between our revenue-generating teams and our supply chain engine.

The ideal candidate thrives in the "gray area" between departments, translating sales forecasts into actionable procurement plans and ensuring our fulfillment centers are prepared for the next big promotion.

Cécred creates a place to show up as you choose and gives the foundation to express your hair in all ways that make you feel good. Its products honor the love and connection of hair traditions while delivering what hair craves: rich conditioners and fortifying protein, patent-pending technology and fermentation, sensorial luxury, and exceptional performance for moisture, strength, and transformational hair health.

Key Responsibilities

• Reporting into the VP, Operations, this person will act as the primary liaison between Sales (Retail/E-comm) and Operations (Demand Planning, Logistics, and Production).
• Lead weekly meetings to align on inventory availability, promotional calendars, and launch timelines.
• Work with the sales channels to understand detailed forecasts, sell through versus actuals, impacts of promotions to provide inputs to the demand planning function.
• Communicate inventory risks to sales channels and ensure alignment on back in stock timing, revenue impacts, and address forecasting opportunities.
• Analyze historical data and market trends to improve forecast accuracy.
• Manage the Sales Order lifecycle for the Retail channel, ensuring orders placed are accurate, able to be fulfilled, and transmit properly through the appropriate systems and extend to RTV process.
• Create process and help provide oversight of operational in-between states of the e-comm channel, like order flow and proactive communication on adjustments to SLA.
• Coordinate with the logistics team to prioritize shipments based on channel urgency.
• Build and maintain dashboards that track KPIs such as order fill rate and on time fulfillment.
• Identify bottlenecks in the order to fulfillment cycle and implement scalable solutions.
• Work with Logistics function to track and address any chargeback violations from Retail channel and drive improvements.
• Learn the systems architecture between the sales channels, the ERP, and the warehouse to troubleshoot and improve those connections.

Qualifications & Skills

• 5+ years experience in Sales Ops, Supply Chain, or Category Management (consumer goods experience is a plus)
• Deep understanding of differing requirements for Retail and Ecomm channels
• Proficiency in ERP systems (Netsuite preferred), EDI connections for retail partners, and advanced spreadsheet and data visualization skills
• Great communication skills, cross-functional partnership, and relationship development with sales stakeholders

Cécred is an Equal Opportunity Employer and provides reasonable accommodation to employees in accordance with applicable laws.

Applicant must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of employment visas at this time.