Sales Operations Manager, Creator Ad Partnerships

Amazon Inc.; Sunnyvale (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Amazon Inc. is seeking a Sales Operations Manager to build and run the operational infrastructure for the sales organization in Sunnyvale, CA.

You will own processes, data, and reporting that translate commercial strategy into seller-ready execution, from account assignments to quota models and analytics. You will collaborate with Sales leadership, Revenue Strategy, and Ad Partnership Leads to optimize pipeline health, forecasting, and pricing strategies, while leveraging AI and automation to

Qualifications

• Experience leading sales operations for large revenue-bearing teams.
• Proficiency with data analysis, modeling, and reporting.
• Familiarity with Salesforce or similar CRM platforms.
• Ability to translate strategy into seller-ready execution.

Responsibilities

• Own pipeline management and data hygiene in Salesforce with clear rules for data quality.
• Lead pipeline review meetings and provide analysis of health, coverage, and risks.
• Own quota-setting process with Revenue Strategy and Finance alignment.
• Manage commissions tracking and inquiries, ensuring accurate payouts.
• Develop dashboards and reports for visibility on performance and revenue forecasts.
• Drive AI/automation initiatives to improve tooling and data quality.

Skills

Sales Ops

Salesforce

Pipeline management

Quota setting

Data analysis

Forecasting

Stakeholder mgmt

Pricing analytics

Tools

Salesforce

Job description

Creator Ad Partnerships (CAP) is seeking a Sales Operations Manager to build and run the operational infrastructure that powers our sales organization. You will own the processes, data, and reporting that translate commercial strategy into seller-ready execution — from account assignments and quota models to pipeline reviews and performance analytics. You will work at the intersection of Sales leadership, Revenue Strategy, and Ad Partnership Leads.

Key job responsibilities

Pipeline Operations

• Own pipeline management and hygiene standards, establishing and enforcing rules for opportunity data quality, stage progression, and close-date accuracy in Salesforce
• Lead pipeline review meetings, providing structured analysis of pipeline health, coverage ratios, and risk/upside identification to Sales leadership.

Account Planning, Segmentation & Seller Capacity

• Own and maintain the account segmentation framework, developing tiering models that align seller resources to the highest-value opportunities. Work with Ad Partnership Leads and Revenue Strategy to understand where sales focus is needed, and help drive resources effectively.
• Analyze vertical penetration across Live Sports Sales, Twitch, and LCS, identifying overlap opportunities, white space, and go-get category opportunities across the portfolio
• Conduct seller ramp analysis, tracking new seller productivity curves and time-to-quota attainment to inform onboarding and rebalancing decisions

Commissions & Quota Management

• Own the end-to-end quota-setting process, partnering with Revenue Strategy and finance to develop data-driven quotas aligned to territory potential and organizational targets
• Manage commission tracking and administration, maintaining the commissions dashboard and ensuring accurate, timely payout calculations
• Serve as the primary point of contact for seller commission inquiries, dispute resolution, and plan interpretation
• Analyze commission plan effectiveness and recommend structural adjustments to optimize seller incentive alignment

Sales Reporting, Pricing Analytics, and Revenue Forecasting

• Develop sales reporting mechanisms (scorecards, dashboards, recurring reports) that give sellers and managers clear visibility into performance, pipeline health, and account activity
• Evaluate the revenue impact of pricing incentives, volume commitments, and packaging strategies across the CAP portfolio
• Provide data-grounded recommendations on rate adjustments, floor pricing, and deal‑specific pricing exceptions to Revenue Strategy and APLs
• Drive the seller feedback loop, systematically capturing frontline insights on advertiser needs, objections, and market dynamics to inform packaging and pricing changes
• Build and maintain bottoms‑up revenue forecasts in partnership with Revenue Strategy and Finance, synthesizing pipeline data, historical trends, and seller inputs into accurate projections.

AI, Automation & Tooling

• Leverage AI and automation to improve operational tools and insights, including automated pipeline alerts, forecast anomaly detection, and data quality monitoring