Sales Operations Manager (Commercial HVAC)

Peirce Phelps, Inc.; Center Square (PA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Peirce-Phelps in Blue Bell, PA is seeking a Commercial Sales Operations Manager to lead inside sales processes, optimize data-driven workflows, and ensure the sales team has the tools to succeed. You will design and implement CRM-based processes, analyze performance, and drive automation to free time for client engagement.

Based at our Blue Bell location, this role partners with Sales Director and cross-functional teams, mentors staff, and helps scale operations as we grow in a competitive

Qualifications

• Proven experience in business operations or analytical roles.
• Proficiency with CRM systems and data analytics tools.
• BA/BS in business, finance, or related field.
• Strong analytical capabilities and cross-functional collaboration.

Responsibilities

• Manage inside sales processes and oversee related systems and procedures.
• Track, analyze, and report on sales data to improve strategy.
• Use data to analyze customer trends and inform decisions.
• Research and implement new technologies and tools for the team.
• Collaborate with marketing and cross-functional teams.
• Future - manage CRM data and tools.
• Future - onboard and train new sales team members.
• Demonstrate problem-solving and attention to detail.
• Communicate effectively and collaborate with stakeholders.

Skills

CRM proficiency

Data analytics

Cross-functional collaboration

Analytical thinking

Education

BA/BS degree in business, finance, or related field

Tools

CRM software

Job description

516 E Township Line Rd, Blue Bell, PA 19422

The Commercial Sales Operations Manager has a key role supporting growth and scale.This role works closely with sales management and leads the inside sales team by designing, implementing, and improving the processes involved with daily sales operations. As a Sales Operations Manager, you are responsible for ensuring the sales team has the resources and tools to complete their tasks and meet business goals. This involves analyzing data and metrics from sales activities and then translating that information into more streamlined and effective processes and databases for the sales team to utilize. This position is also responsible for automating repetitive tasks for the direct sales team, freeing up their time for increased client engagement. This position reports to the Commercial Sales Director.

Sales operations focus areas

Strategy: Optimizing sales process, data analysis, forecasting, goal setting, territory planning

Technology: Adapting and implementing CRM platform, communication management, app and database management, automating tasks

Operations: Product training, vendor contracts, hiring, onboarding, managing databases

Performance: Lead management, creating compensation plans, identifying KPIs, pricing management

People and Process: Team Leadership and Commercial business practices

The duties and responsibilities of a Sales Operations Manager

• Manage inside sales, processes, oversee related systems and procedures.
• Tracking, analyzing, and reporting on sales data to improve sales strategy efficiency.
• Using data to analyze customer trends.
• Researching new technologies and tools and implementing them for the team.
• Collaborating with various teams, such as the marketing department.
• Future - Managing CRM data and tools.
• Future - Overseeing new sales team members’ onboarding and training.
• Problem-solving
• Attention to detail
• Communication and Collaboration

Requirements

• Proven experience in business operations, or a similar analytical role.
• Proficiency with CRM systems, and data analytics tools.
• BA/BS degree in business, finance, or a related field.
• Strong analytical capabilities, project management skills, and the ability to work cross‑functionally.

About Us

Peirce-Phelps is dedicated to employing the best workforce in the industry, building strong relationships with our suppliers and helping our customers succeed. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our store locations to our e-Commerce and mobile platforms, our team has the tools to help you grow your career.

• Career growth and advancement opportunities.

Learn more about the history of Peirce Phelps HERE .