Sales Operations Manager (Commercial Division)

Peirce Phelps; Center Square (PA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Medical, dental, vision

HSA available

Wellness incentive program

401k w/ company match

3 weeks paid vacation

6 Sick days

9 Paid holidays + 2 floating holidays

Short and long-term disability

Life insurance

Tuition Reimbursement

Career growth and advancement

Job summary

Peirce Phelps is seeking a Commercial Sales Operations Manager to lead the inside sales function at our Blue Bell, PA headquarters. You will design, implement, and optimize sales processes, analyze performance data, and automate repetitive tasks to free reps for client engagement. This role reports to the Commercial Sales Director.

The position focuses on strategy, CRM technology, operations, and performance with cross‑functional collaboration across marketing and sales teams to drive growth.

Qualifications

• Proven experience in business operations or a similar analytical role.
• Proficiency with CRM systems and data analytics tools.
• BA/BS degree in business, finance, or a related field.
• Strong analytical capabilities, project management skills, and ability to work cross-functionally.

Responsibilities

• Manage inside sales, processes, oversee related systems and procedures.
• Track, analyze, and report on sales data to improve strategy efficiency.
• Use data to analyze customer trends.
• Research and implement new technologies and tools for the team.
• Collaborate with teams such as marketing.
• Future - managing CRM data and tools.
• Future - onboarding and training new sales team members.
• Other duties as assigned.

Skills

Organization

Project management

Team management

Problem-solving

Attention to detail

Leadership

Communication

Education

BA/BS degree

Tools

CRM systems

Data analytics tools

Job description

Commercial Sales Operations Manager

Location: Peirce Phelps Headquarters 516 E Township Line Rd, Blue Bell, PA 19422

The Commercial Sales Operations Manager has a key role supporting growth and scale. This role works closely with sales management and leads the inside sales team by designing, implementing, and improving the processes involved with daily sales operations. As a Sales Operations Manager, you are responsible for ensuring the sales team has the resources and tools to complete their tasks and meet business goals. This involves analyzing data and metrics from sales activities and then translating that information into more streamlined and effective processes and databases for the sales team to utilize. This position is also responsible for automating repetitive tasks for the direct sales team, freeing up their time for increased client engagement. This position reports to the Commercial Sales Director.

Sales operations focus areas

• Strategy: Optimizing sales process, data analysis, forecasting, goal setting, territory planning
• Technology: Adapting and implementing CRM platform, communication management, app and database management, automating tasks
• Operations: Product training, vendor contracts, hiring, onboarding, managing databases
• Performance: Lead management, creating compensation plans, identifying KPIs, pricing management
• People and Process: Team Leadership and Commercial business practices

The Duties And Responsibilities Of a Sales Operations Manager

• Manage inside sales, processes, oversee related systems and procedures.
• Tracking, analyzing, and reporting on sales data to improve sales strategy efficiency.
• Using data to analyze customer trends.
• Researching new technologies and tools and implementing them for the team.
• Collaborating with various teams, such as the marketing department.
• Future - Managing CRM data and tools.
• Future - Overseeing new sales team members’ onboarding and training.
• Other

Workplace Skills

• Organization
• Project management
• Team management
• Problem-solving
• Attention to detail
• Leadership
• Communication and Collaboration

Requirements

• Proven experience in business operations, or a similar analytical role.
• Proficiency with CRM systems, and data analytics tools.
• BA/BS degree in business, finance, or a related field.
• Strong analytical capabilities, project management skills, and the ability to work cross-functionally.

About Us

Peirce-Phelps is dedicated to employing the best workforce in the industry, building strong relationships with our suppliers and helping our customers succeed. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our store locations to our e-Commerce and mobile platforms, our team has the tools to help you grow your career.

Find out more about Peirce-Phelps at www.peirce.com.

Why work with Peirce Phelps?

• Highly competitive pay
• Comprehensive benefits package
• Medical, dental, vision
• HSA available
• Wellness incentive program
• 401k w/ company match
• 3 weeks paid vacation
• 6 Sick days
• 9 Paid holidays + 2 floating holidays
• Short and long-term disability
• Life insurance
• Supplemental insurance available
• Tuition Reimbursement.
• Career growth and advancement opportunities.

Learn more about the history of Peirce Phelps HERE.