Sales Operations Manager

Raleigh Immigration Law Firm; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Inside Sales Manager to lead their sales team. This role is pivotal in driving sales performance, ensuring targets are met, and fostering a collaborative environment. You will be responsible for auditing calls, developing training programs, and collaborating with the legal team to enhance client experiences. If you are passionate about sales and have a proven track record of success, this opportunity offers a chance to make a significant impact in a supportive and growth-oriented setting. Join a team where your contributions will be valued and recognized!

Qualifications

• Proven track record of exceeding sales targets and managing teams.
• Bilingual in English and Spanish with strong tech proficiency.

Responsibilities

• Drive sales performance and audit team calls for quality assurance.
• Develop training plans and collaborate with leadership on strategies.

Skills

Sales Performance

Bilingual (English and Spanish)

Independent Work

Team Management

Tools

Hubspot

CRM Systems

Spreadsheets

Job description

Position Overview: The Inside Sales Manager drives sales performance, fosters a collaborative team environment, and ensures the consistent achievement of monthly sales targets.

Responsibilities:

1. Learn the firm’s scripts and methods for Intake, Sales, and Follow-up calls with past clients.
2. Audit sales team calls and emails and score their results in the audit form. The goal is to audit three calls with feedback per team member (50% of weekly responsibilities).
3. Review recordings of these three types of calls to ensure our scripts and methods are followed.
4. Monitor daily sales activity and prepare weekly/monthly sales metric reporting.
5. Maintain accurate records of feedback provided to each sales team member.
6. Collaborate with firm leadership to develop ongoing sales strategies.
7. Review and ensure sales staff capture all client information within the CRM.
8. Develop and execute training and development plans for inside sales personnel.
9. Collaborate with the legal team to ensure a seamless client experience.
10. Supervise the call queue to ensure the team is available to take calls and chats.
11. Audit referral emails to ensure they are 'client-ready.'

Qualifications:

1. Proven track record of hitting and exceeding monthly sales targets.
2. Bilingual in English and Spanish (minimum C1 level in both languages).
3. 2+ years of experience in a sales environment.
4. 3+ years of experience in a supervisory role (QA and/or Operations).
5. Ability to work independently and manage tasks effectively.
6. Proficiency in technology, with experience in Hubspot or the ability to develop basic competency.
7. Intermediate knowledge of spreadsheets and tracking team performance.
8. Basic knowledge of CRM systems.

Compensation: $1500 per month