Sales Operations Manager

Socket.dev; Omaha (NE); On-site; USD 80,000 - 110,000; Full time

Job summary

PJ Morgan Real Estate is seeking a Sales Operations Manager to lead a dedicated team and oversee the day-to-day workflow of the sales operations function in Omaha. You will manage transaction coordination, onboarding of agents, and collaboration with marketing to ensure accurate listings, reporting, and process improvements across the firm’s real estate activities.

The role emphasizes leadership, training, confidentiality, and a client-focused mindset, with on-site schedule Monday–Friday and

Qualifications

• Must hold NE Real Estate Salesperson license or be willing to obtain one.
• Excellent interpersonal and customer service skills.
• Strong written and verbal communication and organization.
• Proven ability to lead, manage, and motivate a team.
• Familiarity with MLS and standard real estate tools.

Responsibilities

• Lead and manage direct reports with day-to-day oversight and performance reviews.
• Oversee transaction coordination and ensure accurate files and settlements.
• Promote and grow the TC program and agent adoption.
• Assist in onboarding new and transfer agents and prepare materials.
• Support Residential Mentor Program and train agents on systems.
• Assist in hiring and conduct phone interviews.
• Weekly coordination with Sales Operations Director on workflow.
• Collaborate with marketing to track listings and onboarding steps.
• Support monthly sales meetings with content and minutes.
• Collaborate on recruitment initiatives and agent engagement.
• Stay informed on industry trends and participate in company events.

Skills

Interpersonal skills

Customer service

Team leadership

Confidentiality

Organizational skills

Problem solving

MLS familiarity

Education

NE Real Estate Salesperson license

Tools

MLS platforms

CRM software

Microsoft 365

Job description

Job Title: Sales Operations Manager

Employment Type: Full Time-Salary

Schedule: M-F 8-5, on call as needed

Report to: Sales Operations Director

About Us

At PJ Morgan Real Estate, we believe in more than just real estate—we believe in making a lasting impact. Our guiding philosophy shapes every interaction, our mission drives us to deliver exceptional service, and our vision keeps us focused on the future. Together, these principles define who we are, how we serve, and why we’re committed to being With You For Life—every step of the way.

Guiding Philosophy

With You for Life

All Things Real Estate

Mission Statement

We empower people to achieve their real estate goals by delivering exceptional service, expert guidance, and personal experiences that build lasting value within our community.

Vision Statement

To leave a lasting mark on the community by providing meaningful real estate experiences.

Core Values -what motivates and guides us in how we work with one another, customers & clients, and our community:

• Welcome and Lead Change
• Be Optimistic In The Hard Times and Humble In The Best
• Stay True To Ourselves
• Think Like a Business, Act Like a Family
• Cultivate Lifelong Relationships
• Enrich The Community We Love and Live In

What We Have For You:

As a rapidly growing, full-service real estate firm, we offer services in commercial property management, residential property management, association management, commercial sales & leasing, residential home sales, and business sales. Your exposure to All Things Real Estate will give you a broad understanding of a dynamic, multi-entity business and the opportunity to make a true impact at the leadership level.

The Scope of Work

• Lead and manage direct reports, including day-to-day task oversight, training, cross-training, performance reviews, time-off approvals, and implementation of process and procedure changes.
• Manage and maintain all real estate transaction files, ensuring accurate sales data and consistency across internal tracking systems and external marketing platforms; review files prior to closing for completeness, including TC entries, referral information, required documentation, and applicable referral fees on settlement statements.
• Promote, manage, and grow the Transaction Coordination (TC) program, including agent adoption, service delivery, and program enhancements.
• Assist Sales Operations Director with onboarding of new and transfer agents, including initial system setup, preparation of onboarding materials, coordination of onboarding meetings, and distribution of required documentation to internal departments.
• Support operations and tools for the Residential Mentor Program, and other training initiatives; assist in training all new agents (RES and COM) on systems and processes.
• Assist in hiring efforts for the department, including reviewing applications and conducting phone interviews.
• Meet weekly with Sales Operations Director to review workflow, prioritize tasks, and delegate responsibilities to the team.
• Collaborate with the marketing team to ensure all listing and sales-related marketing efforts are accurate, properly tracked, and that new agent onboarding steps are completed.
• Assist with monthly sales meetings, including content, materials, agent reminders, and distribution of meeting minutes.
• Collaborate with Residential Sales Director and Sales Operations Director on agent recruitment initiatives and related operations.
• Support agent engagement and retention efforts, including recognition of key milestones and ongoing communication.
• Stay informed on industry trends and changes; participate in industry involvement as a representative of the company.
• Be present and active in all company events and initiatives.

The Ideal Candidate

• Holds NE Real Estate Salesperson license or is able/willing to obtain such license.
• Must have excellent interpersonal skills, a positive attitude and a customer service spirit.
• Ability to maintain confidentiality, sensitivity and professionalism.
• Above average written and oral communication, organizational and multi-tasking skills.
• Proven ability to lead, manage, and motivate a team.
• Proficient problem solving and analytical skills.
• Familiarity with MLS and other sales tools/programs.
• Self-disciplined and motivated to achieve.
• Continuous learning is a priority to you and will be expected from your team.
• Familiarity with Microsoft 365