Sales Operations Leader: Growth, CX & Process Excellence

Trivium Packaging; Youngstown (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Trivium Packaging in Youngstown, OH is seeking a Sales Operations Manager to lead and support our customer service team while guiding inside sales initiatives. You will report to the Director, Commercial NA and help execute sales programs, improve processes and build resources for the commercial group.

The role emphasizes coaching, workflow optimization, and collaboration with production, IT and commercial teams to deliver exceptional customer experience and revenue growth.

Qualifications

• Bachelor’s degree plus 5+ years of successful sales management and leadership experience.
• Strong communication skills, both written and verbal.
• Experience in Sales, Commercial, or Brand Marketing in leading CPG companies is preferred.

Responsibilities

• Leads the daily operations of our customer service team.
• Provides ongoing coaching, training and development opportunities to the team.
• Evaluate, identify and implement opportunities to define processes and metrics to guide daily sales administration.
• Create the future vision and roadmap for the group, ensuring efficient sales operations and a growing impact on revenue.
• Serve as the lead for sales administration, working cross functionally across Trivium internal teams, to support efficiency in our production operations.
• Partner with internal stakeholders to deliver best in class service and champion unmatched industry customer experience
• Enhance sales productivity through identifying opportunities for process improvement.
• Partner with and support the commercial team as required on key accounts.
• Partner with Commercial leadership and Beverage sales managers to develop opportunities for beverage strategy improvements, including streamlining the planning process to enhance the customer experience.
• Manage customer engagement of accounts assigned to the team.
• Collaborate with IT on any system changes and act as commercial lead, communicating any commercial needs for smooth implementation.
• Support customer journey optimization strategy.
• As assigned, manage day-to-day relationships with existing customers.
• Participate in weekly commercial team and other internal team calls.
• Lead cross functional Operations Calls, providing relevant updates to commercial team and internal stakeholders to ensure timely communication and streamlined workflow.
• Ensures assignments meet established standards and deadlines.
• Authority to stop and/or modify work processes due to non-conformance and/or unsafe working conditions.
• Report all potential food safety concerns to the quality assurance manager.
• Perform all other job duties as assigned.

Skills

Leadership

Sales management

Communication

Cross-functional collaboration

Data analysis

Excel

PowerPoint

Salesforce

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Salesforce

Job description

Trivium Packaging in Youngstown, OH is seeking a Sales Operations Manager to lead and support our customer service team while guiding inside sales initiatives. You will report to the Director, Commercial NA and help execute sales programs, improve processes and build resources for the commercial group.

The role emphasizes coaching, workflow optimization, and collaboration with production, IT and commercial teams to deliver exceptional customer experience and revenue growth.