Sales Operations Leader: Analytics & Process Improvement

dfa; Bridgeton (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

dfa is seeking a Sales Operations Manager to lead the day-to-day operations of the sales analysis and support department. You will coordinate and streamline order processing, reporting, data analysis, and CRM management to empower the sales team to drive revenue and meet targets.

You will guide cross-functional teams, optimize processes, and provide data-driven insights to senior management. The role requires strong communication, leadership, and problem-solving skills in a fast-paced

Qualifications

• Undergraduate degree in business, statistics, economics, or related field.
• 5–8 years in sales support, sales, analytics, or related roles with leadership experience.
• Experience using reporting software and syndicated data access tools.
• Certification and/or license may be required.

Responsibilities

• Oversee sales operations activities to ensure smooth team function, including order processing and reporting.
• Guide sales & operations planning teams to support sales effectiveness.
• Improve processes, workflows, and systems for efficiency.
• Generate and analyze sales metrics and report data to senior management.
• Manage CRM to keep leads, opportunities, and interactions up to date.
• Collaborate with marketing, finance, and logistics to align efforts.
• Train staff on processes, product knowledge, and customer service.
• Address escalated inquiries and support customer satisfaction.
• Assist in sales forecasting and demand planning.
• Help develop and manage the sales support budget.
• Delegate tasks, interview/hire/train, and support career development.

Skills

Microsoft Office

Supervision

Data analysis

Communication

Problem solving

Team collaboration

English proficiency

Education

Bachelor degree

Tools

CRM systems

Job description

dfa is seeking a Sales Operations Manager to lead the day-to-day operations of the sales analysis and support department. You will coordinate and streamline order processing, reporting, data analysis, and CRM management to empower the sales team to drive revenue and meet targets.

You will guide cross-functional teams, optimize processes, and provide data-driven insights to senior management. The role requires strong communication, leadership, and problem-solving skills in a fast-paced