Sales Operations Lead — CRM & Revenue Enablement

CTC; Saint Paul (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

CTC is seeking a Sales Operations Analyst to support scalable commercial execution from lead through order, fulfillment, renewal, and reporting. You will administer CRM processes, maintain data quality, and coordinate cross-functional handoffs to accelerate sales and customer success.

You will provide day-to-day CRM support, generate reliable reporting, and help optimize quote, order, and renewal workflows. Strong communication and multi-project management skills are essential.

Qualifications

• Bachelor's degree in business or sales-related field, or equivalent experience.
• 3+ years of experience in sales operations or process optimization.
• Proficiency with Zoho CRM and MS Office Suite; strong data/reporting skills.

Responsibilities

• Administers end-to-end CRM processes and supports day-to-day system usage.
• Ensures data quality and consistency across customer lifecycle records.
• Coordinates cross-functional handoffs among Sales, Finance, Product, and Operations.
• Assists with quote prep, order processing, onboarding, and renewals.
• Produces timely, reliable reports and supports sales forecasting.
• Guides sales teams to resolve transaction and process exceptions to move work forward.
• Supports process-improvement initiatives and workflow documentation.

Skills

CRM administration

Analytical skills

Written & verbal communication

Time management

Stakeholder collaboration

multi-project management

Education

Bachelor's degree in business or related field

Tools

Zoho CRM

MS Office (Excel, Word, Outlook)

Data reporting tools

Job description

CTC is seeking a Sales Operations Analyst to support scalable commercial execution from lead through order, fulfillment, renewal, and reporting. You will administer CRM processes, maintain data quality, and coordinate cross-functional handoffs to accelerate sales and customer success.

You will provide day-to-day CRM support, generate reliable reporting, and help optimize quote, order, and renewal workflows. Strong communication and multi-project management skills are essential.