Sales & Operations Lead: Coach, Grow, Delight Members

SkyOne Federal Credit Union; Hawthorne (CA); On-site; USD 98,000 - 122,000; Full time

Job summary

SkyOne Federal Credit Union is seeking a high-energy Sales and Operations Assistant Manager to lead a team focused on growing member relationships, increasing product adoption, and hitting ambitious sales goals. You will coach staff, optimize daily operations in a fast-paced environment, and use data to drive improvements across service channels, lending to stronger member experiences.

If you're driven to develop talent, deliver measurable results, and align sales with operational excellence,

Responsibilities

• Lead the team in achieving and exceeding sales, referral, and member relationship goals.
• Coach employees to identify member needs and recommend products and services that provide meaningful value.
• Reinforce the SOAR Sales and Service Model to maximize relationship-building opportunities.
• Monitor individual and team sales performance, conversion rates, and campaign results.
• Develop strategies to increase product penetration, member engagement, and overall growth.
• Promote a culture focused on proactive outreach, referrals, and relationship development.

Job description

SkyOne Federal Credit Union is seeking a high-energy Sales and Operations Assistant Manager to lead a team focused on growing member relationships, increasing product adoption, and hitting ambitious sales goals. You will coach staff, optimize daily operations in a fast-paced environment, and use data to drive improvements across service channels, lending to stronger member experiences.

If you're driven to develop talent, deliver measurable results, and align sales with operational excellence,