Sales Operations & Customer Liaison Specialist

SignArt Inc.; Kalamazoo (MI); On-site; USD 25,000 - 39,000; Full time

Job summary

Motif Sign Group in Kalamazoo, MI is seeking a Sales Administrative Assistant to support the sales team and act as a liaison across departments. You will gather information from current and prospective customers and ensure orders meet their needs.

This role requires strong communication, proficiency with MS Office and CRM/ERP familiarity, and the ability to work independently in a fast-paced environment while delivering excellent customer service.

Qualifications

• Strong interpersonal skills.
• Proficient with Microsoft Office Suite.
• Experience with CRM/ERP systems.
• Comfortable working independently in a fast-paced environment.
• Multi-task efficiently.
• Strong written and verbal communication skills.

Responsibilities

• Work directly with current and potential customers to gather all required information, ensuring orders are placed while meeting the customers’ specific needs.
• Utilize internal systems to manage and organize the sales team’s customer accounts and ensure data integrity.
• Create purchase orders from sales department to reproduction.
• Respond to customer in a timely manner.
• Research into jurisdictional permitting of signs and sign code.
• Apply for permits and other permissions as may be required.
• Assist in zoning presentations to municipalities.
• Develop and follow through on product and service leads.
• Generate work orders and proposals for product and service leads.
• Provide support for sales and trade show presentations.
• Answer and facilitate phone calls.
• Provide excellent customer (internal/external) service, follow-up, and feedback.
• Perform other work as maybe assigned.

Skills

Strong interpersonal skills

MS Office proficiency

CRM/ERP systems experience

Independent work in fast-paced env

Multi-tasking

Strong written and verbalcommunication

Tools

Microsoft Office Suite

CRM/ERP systems

Job description

Motif Sign Group in Kalamazoo, MI is seeking a Sales Administrative Assistant to support the sales team and act as a liaison across departments. You will gather information from current and prospective customers and ensure orders meet their needs.

This role requires strong communication, proficiency with MS Office and CRM/ERP familiarity, and the ability to work independently in a fast-paced environment while delivering excellent customer service.