Global Sales Support Specialist

Kistler Group; Novi (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan with 4% company match

Generous vacation

Job summary

Kistler Group is seeking a Sales Support Specialist in Novi, MI to provide administrative support to the Sales Operations team and deliver high-level customer service to internal/external staff and customers.

Responsibilities include quote verification, order conversion, data maintenance in C4C, and coordination with global manufacturing for delivery. Strong MS Office and ERP/CRM experience required.

Qualifications

• Bachelor’s degree in a related field.
• 2+ years of customer service experience.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience with SAP, C4C or ERP/CRM systems.

Responsibilities

• Serve as the primary contact for non-product customer questions, order status, and tracking.
• Verify quotes for prices, terms, and addresses; convert quotes to orders after PO receipt.
• Proactively inform customers of delivery status and PO changes.
• Maintain C4C data; assist sales reps with quote generation as needed.
• Coordinate with global plants for product delivery and escalate delays.

Skills

Customer Service

Time Management

Communication

Organizational Skills

Education

Bachelor’s degree in related field

Tools

SAP

C4C

Job description

Kistler Group is seeking a Sales Support Specialist in Novi, MI to provide administrative support to the Sales Operations team and deliver high-level customer service to internal/external staff and customers.

Responsibilities include quote verification, order conversion, data maintenance in C4C, and coordination with global manufacturing for delivery. Strong MS Office and ERP/CRM experience required.