SALES OPERATIONS & CUSTOMER COORDINATOR - JOB #1151

Enstrom Helicopter Corporation; Menominee (MI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Enstrom Helicopter Corporation is seeking a Sales Operations & Customer Coordinator to support the sales team and deliver a responsive, organized customer experience from inquiry to delivery and post-sale support.

This hands-on role involves coordinating leads, maintaining accurate data, assisting with proposals and aircraft configurations, organizing visits and events, and ensuring smooth handoffs to Aftermarket and Product Support within a hybrid work arrangement in Menominee, MI.

Qualifications

• Experience in sales support, customer service, or account coordination.
• Clear, professional communication with customers and teams across departments.
• Ability to manage multiple requests, priorities, and deadlines.

Responsibilities

• Coordinate leads and customer follow-up: track inquiries and route them to the Sales team.
• Maintain accurate sales information and reporting in CRM and other systems.
• Support proposals, configurations, pricing documents, and sales materials.
• Organize customer visits and sales activities: meetings, demos, and events.
• Support documentation and delivery: contracts, orders, and transitions to Aftermarket/Product Support.
• Connect Sales with internal resources: collaborate with Marketing and other teams for campaigns and coordination.
• Help improve sales processes: CRM workflows, reporting, templates, and research.

Skills

Organizational skills

Written communication

Verbal communication

Education

Associate or Bachelor’s degree in Business/Marketing/Aviation/Sales/Communications

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

CRM platforms

Job description

Enstrom hires the best in the industry. We are as proud to be made in America as we are of our team of employees who combine dedication, skill, and innovation. If you have relevant experience and want to be part of the Enstrom Helicopter story.

Position:SALES OPERATIONS & CUSTOMER COORDINATOR - JOB #1151

Location: Menominee, MI

Remote Status: Hybrid

Job Id:1151

# of Openings:1

Sales Operations & Customer Coordinator

Enstrom Helicopter Corporation

Location: Menominee, Michigan
Position Type: Full-Time, Salaried, Exempt
Work Arrangement: Regular on-site presence required; hybrid, as assigned.

Keep sales organized. Support customers. Help move opportunities forward.

Enstrom Helicopter Corporation is seeking a Sales Operations & Customer Coordinator to support our sales team and help deliver a responsive, organized customer experience—from the first inquiry through aircraft delivery and transition to post-sale support.

This is a hands‑on opportunity for someone who enjoys coordinating details, communicating with customers, and keeping multiple priorities moving. You will help ensure leads receive timely follow‑up, customer information stays accurate, proposals and sales documents are organized, and internal teams have the information needed to support customer commitments.

Working across Sales, Marketing, Flight Operations, Contracts, Finance, Engineering, Operations, Aftermarket, and Product Support, you will be an important connection point between our customers and the teams supporting them.

What You’ll Do

• Coordinate leads and customer follow‑up. Receive, track, and route incoming sales inquiries. Monitor open activities, customer commitments, next steps, and follow‑up requirements to help the Sales team maintain timely, consistent communication.
• Maintain accurate sales information and reporting. Keep customer, lead, opportunity, forecast, and activity information current in the company’s customer relationship management system and other business systems. Prepare pipeline summaries, lead reports, customer activity updates, and other recurring sales reports.
• Support proposals and aircraft configurations. Assist with aircraft proposals, specifications, configurations, pricing documents, presentations, letters of intent, and other sales materials. Coordinate with internal teams to maintain current information on aircraft options, pricing, and availability.
• Organize customer visits and sales activities. Coordinate customer meetings, aircraft demonstrations, factory tours, trade shows, conferences, and other events. Help arrange schedules, confirm aircraft availability, prepare materials, and track follow‑up actions.
• Support documentation and aircraft delivery. Coordinate information needed for contracts and orders, maintain organized customer and sales records, and assist with delivery preparation and the customer’s transition to Aftermarket and Product Support.
• Connect the Sales team with internal resources. Gather information from departments supporting customer opportunities. Partner with Marketing on campaign follow‑up, customer lists, sales materials, and events, and assist with dealer, distributor, representative, and international customer coordination as assigned.
• Help improve the sales process. Support better CRM workflows, reporting consistency, templates, documentation, and customer communication practices. Assist with market, customer, and competitive research and other sales‑support activities as assigned.

What You’ll Bring

• An associate or bachelor’s degree in Business, Marketing, Aviation, Sales, Communications, or a related field. Equivalent relevant professional experience may be considered.
• Experience in sales support, customer service, account coordination, business administration, marketing support, or another customer‑facing role.
• Strong organizational skills, attention to detail, and follow‑through, with the ability to manage multiple customer requests, priorities, and deadlines.
• Clear, professional written and verbal communication skills and the ability to coordinate effectively with customers, partners, leadership, and teams across departments.
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, CRM platforms, and other business systems.

Experience That Will Help You Stand Out

Experience in aviation, aerospace, manufacturing, or another technically complex industry is preferred, particularly experience supporting high‑value products or capital equipment.

Additional valuable experience includes preparing proposals, quotes, specifications, contracts, or other customer‑facing documents; maintaining CRM data and sales reports; and supporting domestic or international customers, dealers, distributors, or representatives.

Familiarity with aircraft configurations, aviation terminology, or helicopter operations is beneficial but not required.

Location, Work Arrangement & Travel

This position is based in Menominee, Michigan, and requires regular on‑site presence to support customers, aircraft demonstrations, internal coordination, and sales activities. Hybrid work may be assigned based on responsibilities and business needs.

Limited domestic travel may be required for trade shows, customer events, aircraft demonstrations, or other business needs. International travel may be assigned based on customer, event, or business requirements.

Help Deliver a Well-Coordinated Customer Experience

Bring your organizational skills, customer focus, and initiative to a role that helps Enstrom’s sales team stay connected, responsive, and prepared.

Total compensation represents an average and will vary based on the candidate’s experience and qualifications. The compensation package will include a combination of base salary and position‑specific incentives.

Receive information about upcoming events, news, aircraft & more