SALES OPERATIONS & CUSTOMER COORDINATOR - JOB #1151

RiseMe; Menominee (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Enstrom Helicopter Corporation is seeking a Sales Operations & Customer Coordinator in Menominee, Michigan. The role supports the sales organization by coordinating customer activity, maintaining sales data, and ensuring follow-up from engagement to delivery.

This position connects Sales, Marketing, Flight Ops, Finance, and other teams to streamline opportunities and post-sale support. You will help manage proposals, pricing, demonstrations, and customer communications while assisting with

Qualifications

• Associate or bachelor’s degree or equivalent professional experience.
• Experience in sales support, customer service, or account coordination.
• Strong organizational and follow-through skills with multiple priorities.
• Excellent written and verbal communication.
• Attention to detail in documentation and data entry.
• Ability to coordinate information across departments.
• Professional communication with customers and internal teams.
• Proficiency with Microsoft Office and CRM platforms.

Responsibilities

• Receive, track, and coordinate sales leads and inquiries for timely follow-up.
• Maintain accurate customer, lead, opportunity, forecast, and activity data in CRM.
• Monitor open sales activities and assist with follow-up schedules.
• Support preparation and coordination of aircraft proposals, configurations, and pricing documents.
• Maintain current aircraft configuration, options, pricing, and availability with internal teams.
• Coordinate customer visits, aircraft demonstrations, and sales meetings.
• Assist with communications, meeting prep, and action-item tracking.
• Support Sales Managers with account, territory, pipeline, and opportunity management.
• Prepare recurring sales reports and customer activity updates.
• Support CRM data quality and standardization across departments.
• Coordinate with Marketing on lead-generation activities and campaign follow-up.
• Collaborate with Flight Ops, Engineering, Finance, Contracts, Aftermarket, Product Support.
• Assist with aircraft delivery preparation and post-sale transition activities.

Skills

Customer Focus

Organization

Attention to Detail

Communication

Sales Support

Collaboration

Initiative

Adaptability

Education

Associate or Bachelor’s degree in Business, Marketing, Aviation, Sales, Communications

Tools

CRM platforms

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

SALES OPERATIONS & CUSTOMER COORDINATOR - JOB # 1151

Status: Full-Time, Salary, Exempt
Location: Menominee, Michigan; Hybrid, As Assigned

POSITION SUMMARY

The Sales Operations & Customer Coordinator supports Enstrom Helicopter Corporation’s sales organization by coordinating customer activity, maintaining sales information and systems, supporting proposals and aircraft configurations, and ensuring timely follow-up throughout the sales process.

This position serves as a connection point between Sales, Marketing, Flight Operations, Contracts, Finance, Operations, Aftermarket, Product Support, and other internal teams. The role helps ensure customer inquiries, opportunities, commitments, documentation, demonstrations, and deliveries are organized and supported from initial engagement through aircraft delivery and transition to post-sale support.

The position also supports sales reporting, CRM accuracy, lead management, customer communications, and other commercial activities that help the sales team operate effectively.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Receive, track, and coordinate incoming sales leads and customer inquiries to ensure timely assignment and follow-up.
• Maintain accurate customer, lead, opportunity, forecast, and activity information in the company CRM and other applicable business systems.
• Monitor open sales activities, customer commitments, next steps, and follow-up requirements, and assist the Sales team with maintaining a consistent follow-up schedule.
• Support the preparation and coordination of aircraft proposals, specifications, configurations, pricing documents, presentations, letters of intent, and other sales materials.
• Maintain current aircraft configuration, options, pricing, availability, and related sales information in coordination with applicable internal teams.
• Coordinate customer visits, aircraft demonstrations, factory tours, sales meetings, trade shows, conferences, and other customer-facing activities.
• Assist with customer communications, meeting preparation, follow-up documentation, and action-item tracking.
• Support Sales Managers with account, territory, pipeline, and opportunity management activities.
• Prepare recurring sales reports, pipeline summaries, customer activity updates, lead reports, and other commercial information as requested.
• Support CRM data quality, reporting consistency, customer segmentation, and consistent use of sales processes.
• Coordinate with Marketing on lead-generation activities, campaign follow-up, customer lists, sales materials, events, and other commercial priorities.
• Coordinate with Flight Operations, Engineering, Operations, Finance, Contracts, Aftermarket, Product Support, and other departments to obtain information needed for customer opportunities.
• Assist with aircraft demonstration planning, including customer scheduling, aircraft availability, internal coordination, and supporting materials.
• Support contract and order documentation by coordinating required information between Sales and applicable internal departments.
• Assist with aircraft delivery preparation and customer transition to Aftermarket and Product Support.
• Maintain organized records of customer communications, proposals, agreements, specifications, and other applicable sales documentation.
• Support dealer, distributor, representative, and international customer coordination as assigned.
• Assist with market, customer, and competitive research in support of sales and business-development activities.
• Monitor general sales inquiries and route requests to the appropriate team member.
• Support improvements to sales processes, CRM workflows, reporting, templates, and customer communication practices.
• Perform other sales operations, customer coordination, and business-development support responsibilities as assigned.

QUALIFICATIONS

Required

• Associate or bachelor’s degree in Business, Marketing, Aviation, Sales, Communications, or a related field; equivalent relevant professional experience may be considered.
• Experience in sales support, customer service, account coordination, business administration, marketing support, or another customer-facing role.
• Strong organizational and follow-through skills, with the ability to manage multiple priorities, customer requests, and deadlines.
• Strong written and verbal communication skills.
• Attention to detail and accuracy in documentation, data entry, and customer information.
• Ability to work across departments and coordinate information from different functional areas.
• Ability to communicate professionally with customers, partners, leadership, and internal teams.
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, CRM platforms, and other applicable business systems.

Preferred

• Experience in aviation, aerospace, manufacturing, or another technically complex industry.
• Experience supporting sales of high-value products or capital equipment.
• Experience with CRM systems, sales reporting, pipeline management, or commercial analytics.
• Experience preparing proposals, quotes, specifications, contracts, or customer-facing documentation.
• Familiarity with aircraft configurations, aviation terminology, or helicopter operations.
• Experience supporting domestic or international customers, dealers, distributors, or representatives.

KEY COMPETENCIES

• Customer Focus: Provides responsive, professional support and helps ensure customer questions and commitments are addressed.
• Organization: Maintains accurate records, tracks multiple priorities, and completes required actions.
• Attention to Detail: Produces accurate customer, proposal, CRM, configuration, and sales information.
• Communication: Communicates clearly and professionally with customers and internal teams.
• Sales Support: Understands the sales process and helps Sales Managers move opportunities from inquiry through delivery.
• Collaboration: Coordinates across departments to support customer and sales requirements.
• Initiative: Identifies gaps, follows up on open actions, and helps improve sales processes and customer responsiveness.
• Adaptability: Works effectively in a changing environment with varied customer needs, priorities, and assignments.

LOCATION, WORK ARRANGEMENT & TRAVEL

This position is based at Enstrom Helicopter Corporation in Menominee, Michigan and requires regular on-site presence to support customers, aircraft demonstrations, internal coordination, and sales activities.

Limited domestic travel may be required for trade shows, customer events, aircraft demonstrations, or other business needs. International travel may be assigned based on customer, event, or business requirements.

Exempt status will be reviewed based on the duties assigned.