Sales Operations & CRM Analytics Lead

GC Orthodontics America; Chicago (IL); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

401(k) through Fidelity and company 10

Dental insurance

Employee Assistance Program

Health Savings Account

Company Paid Life Insurance (two times

Paid time off including an extra paid

Vision insurance

10 paid holidays

Job summary

GC Orthodontics America in Chicago seeks a Sales Administration & CRM Manager to lead commercial performance reporting, KPI governance, business planning support, and Salesforce administration across North America.

You will partner with the Commercial Leadership Team to drive data-driven decisions, manage CRM governance, forecasting, and reporting, and optimize sales operations to support growth.

Qualifications

• 3+ years in sales administration, sales operations, CRM, analytics or related support function.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work across functions and support senior leadership.
• Strong organizational and project management capabilities.
• Fluency in English.

Responsibilities

• Own the administration, monitoring, and reporting of KPIs.
• Track performance against targets; consolidate across North America and LATAM.
• Develop and maintain commercial performance scorecards and dashboards.
• Support leadership with performance reviews and action planning.
• Prepare Weekly, Monthly, Quarterly, and Annual Commercial Reports.
• Develop executive presentations, management reports, and business review materials.
• Coordinate reporting activities for leadership meetings and strategic planning sessions.
• Ensure consistency, accuracy, and timeliness of commercial reporting.
• Manage the sales forecast consolidation process and monitor forecast accuracy.
• Analyze sales performance and business trends; provide insights and recommendations.

Skills

Sales analytics

Reporting

Problem-solving

Communication

Presentation skills

Cross-functional collaboration

Organizational skills

Project management

English fluency

Education

Salesforce CRM certification

Tools

Salesforce

Microsoft Office

Job description

GC Orthodontics America in Chicago seeks a Sales Administration & CRM Manager to lead commercial performance reporting, KPI governance, business planning support, and Salesforce administration across North America.

You will partner with the Commercial Leadership Team to drive data-driven decisions, manage CRM governance, forecasting, and reporting, and optimize sales operations to support growth.