Sales Administration & CRM Manager

Gc-Americ; Alsip (IL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work schedule

401(k) with 10% company match

Dental insurance

Health insurance

Employee Assistance Program

Health Savings Account

Company-paid life insurance

Paid time off with extra week between,

Vision insurance

10 paid holidays

Tuition reimbursement

Job summary

GC Orthodontics America is seeking a Sales Administration & CRM Manager to oversee performance reporting, KPI governance, and business planning across North America. The role partners with the Commercial Leadership Team to drive data-driven decisions and optimize CRM usage.

You will manage Salesforce dashboards, forecast accuracy, and cross-functional collaboration, supporting growth initiatives with rigorous analytics and executive-ready materials.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years of experience in sales administration, sales operations, CRM administration, or a related commercial support function.
• Fluency in English and strong communication skills.

Responsibilities

• Own administration, monitoring, and reporting of KPI performance and dashboards.
• Support development of mid-term and annual business plans; produce weekly, monthly, quarterly, and annual reports.
• Lead sales forecasting, analytics, and provide actionable insights to management.
• Manage CRM governance, dashboards, data integrity, and user guidelines; drive adoption.
• Coordinate reporting for leadership meetings and strategic planning sessions.

Skills

Analytical skills

Reporting skills

Problem solving

Communication skills

Presentation skills

Cross-functional collaboration

Project management

Fluent English

Education

Bachelor’s degree

3+ years in sales administration or sales operations

Tools

Salesforce CRM

Sales dashboards

Microsoft Office

Job description

Description

The Sales Administration & CRM Manager is responsible for managing commercial performance reporting, KPI governance, business planning support, Salesforce administration, and sales operations processes across GC Orthodontics America.

Reporting directly to the Commercial Director, this role serves as a key business partner to the Commercial Leadership Team, ensuring accurate performance tracking, data-driven decision-making, CRM governance, and effective execution of commercial objectives. The position plays a critical role in supporting organizational growth through sales analytics, business planning, forecasting, reporting, and CRM optimization.

Requirements

ESSENTIAL DUTIES and RESPONSIBILITIES:

Commercial Performance Management

• Own the administration, monitoring, and reporting of Hoshin-related KPIs.
• Track commercial performance against annual targets and strategic initiatives.
• Consolidate and analyze sales results across North America and LATAM.
• Develop and maintain commercial performance scorecards and management dashboards.
• Support the Commercial Leadership Team with performance reviews and action planning.

Business Planning & Reporting

• Support the development and consolidation of Mid-Term Business Plans and annual business plans.
• Prepare and distribute Weekly, Monthly, Quarterly, and Annual Commercial Reports.
• Develop executive presentations, management reports, and business review materials.
• Coordinate reporting activities for leadership meetings and strategic planning sessions.
• Ensure consistency, accuracy, and timeliness of commercial reporting.

Sales Forecasting & Analytics

• Manage the sales forecast consolidation process and monitor forecast accuracy.
• Analyze sales performance and business trends.
• Provide business insights and recommendations to management.
• Support commercial reviews through data analysis and performance reporting.

CRM Administration & Governance

• Manage and maintain Salesforce dashboards, reports, and performance metrics.
• Ensure CRM data accuracy, integrity, and completeness.
• Develop and maintain CRM operating procedures and user guidelines.
• Support CRM user training and drive adoption throughout the organization.
• Coordinate CRM enhancements and issue resolution with IT and external partners.
• Perform other duties as may be assigned.

MINIMUM QUALIFICATIONS:

Education: Bachelor’s degree

Experience and/or Training:

• Minimum 3 years of experience in sales administration, sales operations, CRM administration, business analytics, or a related commercial support function.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work effectively across functions and support senior leadership.
• Strong organizational and project management capabilities.
• Fluency in English.

Licenses/Certificates: Salesforce CRM, reporting and dashboard management

Technology/Equipment:

Microsoft Office applications

Benefits and Perks:

• Hybrid work schedule
• 401(k) through Fidelity and company matching 10%
• Dental insurance with Delta Dental PPO
• Health insurance BCBS Illinois PPO
• Employee Assistance Program
• Health Savings Account
• Company Paid Life Insurance (two times annual salary)
• Paid time off including an extra paid week off the week between Christmas and New Years
• Tuition reimbursementVision insurance through EyeMed
• 10 paid holidays