Sales Administration Manager

GC Orthodontics America; Chicago (IL); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

401(k) through Fidelity and company 10

Dental insurance

Employee Assistance Program

Health Savings Account

Company Paid Life Insurance (two times

Paid time off including an extra paid

Vision insurance

10 paid holidays

Job summary

GC Orthodontics America in Chicago seeks a Sales Administration & CRM Manager to lead commercial performance reporting, KPI governance, business planning support, and Salesforce administration across North America.

You will partner with the Commercial Leadership Team to drive data-driven decisions, manage CRM governance, forecasting, and reporting, and optimize sales operations to support growth.

Qualifications

• 3+ years in sales administration, sales operations, CRM, analytics or related support function.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work across functions and support senior leadership.
• Strong organizational and project management capabilities.
• Fluency in English.

Responsibilities

• Own the administration, monitoring, and reporting of KPIs.
• Track performance against targets; consolidate across North America and LATAM.
• Develop and maintain commercial performance scorecards and dashboards.
• Support leadership with performance reviews and action planning.
• Prepare Weekly, Monthly, Quarterly, and Annual Commercial Reports.
• Develop executive presentations, management reports, and business review materials.
• Coordinate reporting activities for leadership meetings and strategic planning sessions.
• Ensure consistency, accuracy, and timeliness of commercial reporting.
• Manage the sales forecast consolidation process and monitor forecast accuracy.
• Analyze sales performance and business trends; provide insights and recommendations.

Skills

Sales analytics

Reporting

Problem-solving

Communication

Presentation skills

Cross-functional collaboration

Organizational skills

Project management

English fluency

Education

Salesforce CRM certification

Tools

Salesforce

Microsoft Office

Job description

The Sales Administration & CRM Manager is responsible for managing commercial performance reporting, KPI governance, business planning support, Salesforce administration, and sales operations processes across GC Orthodontics America.

Reporting directly to the Commercial Director, Yoshi Takaesu, this role serves as a key business partner to the Commercial Leadership Team, ensuring accurate performance tracking, data-driven decision-making, CRM governance, and effective execution of commercial objectives. The position plays a critical role in supporting organizational growth through sales analytics, business planning, forecasting, reporting, and CRM optimization.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Commercial Performance Management

• Own the administration, monitoring, and reporting of Hoshin-related KPIs.
• Track commercial performance against annual targets and strategic initiatives.
• Consolidate and analyze sales results across North America and LATAM.
• Develop and maintain commercial performance scorecards and management dashboards.
• Support the Commercial Leadership Team with performance reviews and action planning.

Business Planning & Reporting

• Support the development and consolidation of Mid-Term Business Plans and annual business plans.
• Prepare and distribute Weekly, Monthly, Quarterly, and Annual Commercial Reports.
• Develop executive presentations, management reports, and business review materials.
• Coordinate reporting activities for leadership meetings and strategic planning sessions.
• Ensure consistency, accuracy, and timeliness of commercial reporting.
• Manage the sales forecast consolidation process and monitor forecast accuracy.
• Analyze sales performance and business trends.
• Provide business insights and recommendations to management.
• Support commercial reviews through data analysis and performance reporting.

CRM Administration & Governance

• Manage and maintain Salesforce dashboards, reports, and performance metrics.
• Ensure CRM data accuracy, integrity, and completeness.
• Develop and maintain CRM operating procedures and user guidelines.
• Support CRM user training and drive adoption throughout the organization.
• Coordinate CRM enhancements and issue resolution with IT and external partners.
• Perform other duties as may be assigned.

MINIMUM QUALIFICATIONS:

Experience and/or Training:

• Minimum 3 years of experience in sales administration, sales operations, CRM administration, business analytics, or a related commercial support function.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work effectively across functions and support senior leadership.
• Strong organizational and project management capabilities.
• Fluency in English.

Licenses/Certificates: Salesforce CRM, reporting and dashboard management

Technology/Equipment: Microsoft Office applications

Benefits and Perks:

• 401(k) through Fidelity and company matching 10%
• Dental insurance with Delta Dental PPO
• Employee Assistance Program
• Health Savings Account
• Company Paid Life Insurance (two times annual salary)
• Paid time off including an extra paid week off the week between Christmas and New Years
• Vision insurance through EyeMed
• 10 paid holidays

Compensation is not limited to base salary. GC America values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, and Paid Time Off. GC America reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.