Sales Operations Coordinator | ERP & Customer Success

Outer Armor by Commercial Sewing, Inc.; Torrington (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

Commercial Sewing, Inc. in Torrington, CT is seeking a detail-oriented Sales Administrative Assistant to support the Sales team, prepare quotations in Epicor ERP, and maintain accurate records across customers and orders.

You will coordinate with Project Management, Engineering, Production, and Customer Service to meet customer expectations, assist with pricing updates and reporting, and help with forecasting and events. A customer-service mindset and strong Excel skills are essential.

Qualifications

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office, particularly Excel.
• Analytical mindset for data reports.
• Ability to work collaboratively across departments.
• Positive attitude and strong customer-service orientation.

Responsibilities

• Support the Sales team with customer communications, scheduling, document preparation, and follow-up activities.
• Prepare and process customer quotations using our Epicor ERP system.
• Maintain accurate customer, part number, and sales order information.
• Coordinate with Project Management, Engineering, Production, and Customer Service to help meet customer expectations.
• Assist with pricing updates, sales program administration, and customer reporting.
• Track customer inquiries and ensure timely resolution.
• Support sales forecasting and data analysis activities.
• Provide backup support for Sales team members as needed.
• Assist with trade shows, customer events, and marketing initiatives.
• Contribute to continuous improvement efforts and administrative projects across the department.

Skills

Organizational skills

Time management

Communication

Multi-priority handling

Attention to detail

Excel proficiency

Cross-department collaboration

Customer service orientation

Tools

Epicor ERP

Job description

Commercial Sewing, Inc. in Torrington, CT is seeking a detail-oriented Sales Administrative Assistant to support the Sales team, prepare quotations in Epicor ERP, and maintain accurate records across customers and orders.

You will coordinate with Project Management, Engineering, Production, and Customer Service to meet customer expectations, assist with pricing updates and reporting, and help with forecasting and events. A customer-service mindset and strong Excel skills are essential.