Sales Operations Coordinator

Star SU LLC; Novi (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company paid life insurance

Short-term disability

401(k) with match

Educational assistance

Job summary

Star Cutter Company, headquartered in Novi, Michigan, is seeking a Sales Operations Coordinator to bolster our CRM administration and sales analytics. You will partner with Sales, Marketing, Finance, and Customer Success to drive accurate data, productive processes, and scalable operations.

Responsibilities include owning CRM data, producing reports and dashboards, and supporting territory planning, quotas, and opportunity management to help revenue growth.

Qualifications

• Associate degree in Business, Marketing, Sales Operations, Information Systems, or a related field.
• Minimum of 2 years of experience using a CRM platform such as Microsoft Dynamics, HubSpot or Zoho.
• Experience supporting a sales team and a strong understanding of basic sales processes.
• Experience in a manufacturing, industrial, or B2B sales environment preferred.

Responsibilities

• Own and support the day-to-day administration of the company’s CRM system, ensuring accurate customer, prospect, account, and opportunity data.
• Partner with sales leadership and field sales teams to provide CRM support, user training, and process guidance.
• Develop and maintain sales reports, forecasts, dashboards, and business reviews for leadership visibility.
• Analyze sales trends, pipeline activity, and forecast accuracy to identify risks and opportunities.
• Collaborate with Sales, Marketing, Finance, and Customer Success to improve data quality and align processes.
• Identify opportunities to improve sales processes through workflow enhancements and data migrations.
• Support territory planning, account assignments, quota administration, and opportunity management.
• Create KPI dashboards and executive reporting packages that provide actionable insights.

Skills

CRM systems

Data analysis

Sales operations

Dashboards

Education

Associate degree in Business/Marketing/Sales Operations/IS

Tools

Microsoft Dynamics

HubSpot

Zoho

Job description

Headquartered in Novi, Michigan, Star Cutter Company has developed into a world leader in the cutting tool industry. Star Cutter employs over 750 employees in six domestic manufacturing facilities and global operations in Europe, Mexico, China, and Brazil. Each manufacturing facility specializes in producing a specific type of product or service: solid carbide cutting tools, carbide blanks and preform, gear cutting tools, round tools, and 5-axis CNC tool and cutter grinding machines.

We are seeking a Sales Operations Coordinator to support our team.

Come work for a business which understands that a great company starts with strong values and a great employee team!

• A company guided by core values which starts with “Value Employees”.
• Great pay and benefits.
• A deep culture founded on teamwork, respect, and integrity.
• A path to career growth based on performance and skill development.

Job Responsibilities:

• Own and support the day-to-day administration of the company’s CRM system, ensuring accurate customer, prospect, account, and opportunity data to help drive effective sales execution.
• Partner closely with sales leadership and field sales teams to provide CRM support, user training, process guidance, and system administration that improves productivity and adoption.
• Develop and maintain sales reports, forecasts, dashboards, and business reviews that give leadership visibility into pipeline health, revenue performance, sales productivity, territory coverage, and key business metrics.
• Analyze sales trends, pipeline activity, and forecast accuracy to identify risks and opportunities, recommend action plans, and support achievement of revenue goals.
• Collaborate with Sales, Marketing, Finance, and Customer Success teams to improve data quality, align processes, streamline operations, and support continued organizational growth.
• Identify opportunities to improve sales processes through workflow enhancements, automation, system improvements, data migrations, and scalable operational practices.
• Support territory planning, account assignments, quota administration, and opportunity management to help ensure effective sales coverage and resource allocation.
• Create KPI dashboards and executive reporting packages that provide actionable insights into sales performance, customer engagement, and operational effectiveness.

Education and Experience:

• Associate degree in Business, Marketing, Sales Operations, Information Systems, or a related field.
• Minimum of 2 years of experience using a CRM platform such as Microsoft Dynamics, HubSpot or Zoho.
• Experience supporting a sales team and a strong understanding of basic sales processes.
• Experience in a manufacturing, industrial, or B2B sales environment preferred.
• Experience creating reports, dashboards, and workflow automations preferred.

Pay and Benefits:

• Competitive compensation program including performance-based bonus.
• Comprehensive medical, dental, and vision health insurance within 30 days.
• Company paid life insurance and short-term disability.
• A matched 401(k) savings program
• Educational assistance covering college programs, skilled trades, or other interests to further your career.